Customer Service Representative (CSR) — Medellín Onsite

📍 Location: Medellín, Colombia — Onsite

🕒 Schedule: Saturday – Wednesday, 8:00 AM – 4:30 PM COT (Fixed days off: Thursday & Friday)

🌎 Pay Options: USD, COP, or stable cryptocurrency

🗣️ English Level: B2+ / C1 required

📄 To apply: Please submit your resume in English (Only English resumes will be reviewed)

Make a Meaningful Impact with a Fast-Growing U.S. Healthcare Brand

Do you have a genuine passion for helping others, solving complex problems, and delivering exceptional customer care?

Vive Health is a leading U.S.-based medical equipment company and a Top 50 Amazon seller. We design and manufacture high-quality, affordable mobility aids, braces, and home health essentials that empower patients to recover from injuries and live more independently.

We are expanding our onsite team in Medellín and looking for empathetic, detail-oriented Customer Service Representatives to act as the primary voice of our brand. You will directly assist patients, caregivers, and healthcare providers across the United States.

If you are a patient listener, a resourceful problem-solver, and thrive in a structured, supportive environment, we want to hear from you.

Why Join Vive Health?

🚀 Clear Growth Path

Progress through our transparent, performance-based Belt System. Your dedication directly unlocks higher earning tiers, added perks, and leadership or Tier-2 support opportunities.

🌎 Flexible Pay Options

Get paid your way: choose between local currency (COP), USD, or stable cryptocurrency.

🎁 Comprehensive Benefits & Perks

Enjoy 15 days of Paid Time Off (PTO), 12 paid holidays, parental leave, annual profit sharing, plus education reimbursement after your first year.

🏆 Engaging Team Culture

Work in a collaborative, supportive onsite environment featuring monthly team celebrations, quarterly off-site events, and an international team focused on helping real people every day.

What You’ll Do

• Deliver compassionate, first-class customer service to U.S.-based patients and caregivers via inbound phone calls, live chat, and email tickets.
• Troubleshoot product assembly, operational issues, and warranty claims for daily living aids and home medical devices with clarity and patience.
• Manage post-order logistics across Amazon Seller Central and our direct e-commerce platforms, including order tracking, replacements, and refunds.
• De-escalate challenging customer situations with active listening, emotional intelligence, and quick problem resolution.
• Accurately document all customer interactions, feedback, and case notes inside our CRM and ticketing system.
• Maintain high quality and performance metrics, including First Contact Resolution (FCR), Average Handle Time (AHT), and Customer Satisfaction (CSAT).

What We’re Looking For

• B2+ or C1 English level with exceptional verbal fluency and professional written communication skills (ability to hold natural voice conversations with U.S. callers).
• 1+ years of experience in customer service, technical support, or e-commerce support (experience with Amazon Seller Central or U.S. retail accounts is a plus).
• High Empathy & Patience: Natural ability to connect with elderly customers or people navigating sensitive health and mobility challenges.
• Problem-Solving Skills: Resourceful and quick to learn; able to navigate digital knowledge bases and technical product manuals to answer questions accurately.
• Tech Literacy: Experience with modern helpdesk software (Zendesk, Gorgias, Freshdesk, or similar CRM tools).
• Schedule Reliability: Punctual and fully committed to consistently working the Saturday–Wednesday onsite shift.

Learn More About Vive Health

• Our Mission: https://www.youtube.com/watch?v=cC6eqo-0LHc
• Our Team Culture: https://www.youtube.com/watch?v=TJX9J-m4UhE
• Products and Services: https://www.youtube.com/@ViveHealth
• Website: www.vivehealth.com

Apply Now. Please submit your resume in English. Only English resumes will be considered.