We are a startup revolutionizing beauty with a purpose; create the industry standard of “clean”. Our premium skincare, makeup, and body care formulations combine uncompromising safety, efficacy and environmental responsibility. And our vision transcends products. We are committed to inspiring confident women (and others) to recognize their collective power to create meaningful change. Our innovative community-commerce ecosystem connects customers, beauty enthusiasts, and loyalists, allowing each person to align with our brand in ways that authentically reflect their values and aspirations. From our formulas to our advocacy efforts to our community connection, we lead clean.

In This Role You Will

• Establish and develop quality control processes, protocols, and documentation standards.
• Monitor and ensure compliance with all applicable state and federal regulations and Company Policies & Procedures
• Implement and improve quality systems and processes.
• Manage day-to-day operations of the Quality Department.
• Ensure process is maintained for control of documents. Develop and maintain company change control system.
• Evaluate and approve new identified suppliers through the Supplier Approval process.
• Ensure that products meet the company’s standards and specifications.
• Review quality control test results, documenting and distributing interpretation and feedback to relevant parties. Perform release of bulk and packaged products.
• Manage and track various quality testing.
• Provide support and participate in resolving customer inquiry/complaint.
• Ensure adequate receipt of response for observations, deviations and non-conformances, including investigations and corrective/preventive action plans, and perform effectiveness checks and closure.
• Report on key quality metrics to management.
• Perform other duties as assigned by management.

Experience

• A minimum of 5-7 years of experience in Quality in a federally regulated field.
• Scientific or technical discipline to perform data collection, extraction and analysis.

Education

• Bachelor’s degree in Life Sciences or a related field (e.g., Chemistry, Biochemistry, Biology, or related science)

Skills

• Proficient in digital quality tracking and reporting tools, including Microsoft office suite (including Excel, PowerPoint, and SharePoint).
• Ability to work to deadlines, set priorities and manage multiple projects simultaneously without compromising quality.
• Must take directions well and pay attention to detail with a high degree of accuracy.
• Strong interpersonal skills for collaboration with various departments within the company.
• Comfortable in both virtual and in-person settings.
• Ability to travel as required for quality-related activities.

Counter is a people-powered movement that starts with those behind it! We're building a team that reflects the diversity of the communities we serve, where every individual is respected, supported, and empowered to thrive.

We know that different backgrounds, identities, and perspectives make us stronger, more creative, and better equipped to drive change. That’s why we’re committed to fostering an inclusive culture where everyone belongs.

Counter is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender/gender identity or expression, age, national origin, disability, veteran status, or any other legally protected status. We encourage all individuals to apply and join us in shaping a cleaner, more inclusive future for all.