Job Title: Senior Director of Operations

Location: Santa Monica, CA (hybrid office schedule 3x per week)

Reports to: SVP of Operations

About Us

We are a startup revolutionizing the beauty industry by defining the standard of “clean”. Our premium skincare, makeup, and body care formulations combine uncompromising safety, efficacy and environmental responsibility. And our vision transcends products. We are committed to inspiring confident women (and others) to recognize their collective power to create meaningful change. Our innovative community-commerce ecosystem connects customers, beauty enthusiasts, and loyalists, allowing each person to align with our brand in ways that authentically reflect their values and aspirations. From our formulas to our advocacy efforts to our community connection, we lead clean.

Position Overview

We are seeking a dynamic and strategic Senior Director of Operations to lead and optimize our operational functions. This role will oversee a team of 4+ employees across Logistics, Project Management, and Customer Experience. The ideal candidate will have extensive experience in beauty industry operations, strong leadership abilities, and a track record of driving efficiency and scalability in a fast-paced environment. The successful candidate will also demonstrate the ability to manage cost-saving initiatives, navigate international supply chain expansion, and provide forward-thinking strategies that align operations with the company’s long-term vision. Our goal is to create a best-in-class operations department that sets new industry standards for excellence.

Key Responsibilities

Strategic & Organizational Leadership: Serve as a trusted strategic partner and second-in-command to the SVP of Operations, supporting the development and execution of operational strategy. Provide leadership, oversight, and continuity across the Operations organization, representing the function in cross-functional and executive discussions as appropriate.

Operational Performance & Accountability: Drive operational excellence across Logistics, Inventory Management, Project Management, and Customer Experience. Establish key performance indicators (KPIs), monitor results, identify performance gaps, and implement corrective actions to ensure operational priorities are delivered on time, within budget, and aligned with business objectives.

Financial Management & Cost Optimization: Oversee operational budgets, expense forecasting, and cost optimization initiatives across Logistics and Customer Experience. Partner with Finance and functional leaders to improve cost efficiency, optimize resource allocation, reduce waste, and support sustainable business growth without compromising product quality or customer satisfaction.

Supply Chain, Inventory & Logistics Management: Provide strategic direction and hands-on leadership across supply chain operations, inventory management, and logistics. Optimize inventory levels, product availability, and distribution efficiency while minimizing operational costs and waste. Oversee third-party logistics (3PL) partnerships, tertiary packaging, and logistics materials to ensure timely, cost-effective product delivery.

Project Management & Cross-Functional Execution: Lead complex, cross-functional initiatives, including operational improvements, system implementations, and new product launches. Partner closely with Marketing, Sales, Safety, Regulatory, Mission, Finance, and Product Development to align priorities, manage dependencies, and ensure successful execution of key business initiatives.

Customer Experience & Service Excellence: Oversee Customer Experience operations, ensuring service strategies, processes, and performance standards support customer satisfaction and brand loyalty. Drive improvements in service efficiency, issue resolution, and the overall customer experience.

Organizational Effectiveness & Talent Development: Lead, coach, and develop functional leaders while strengthening organizational capabilities, succession planning, and team effectiveness. Foster a high-performance culture grounded in collaboration, accountability, continuous improvement, and employee development.

Operational Scalability, Systems & Risk Management: Anticipate operational challenges, identify potential risks, and implement proactive solutions that strengthen business continuity and operational resilience. Oversee improvements to systems, processes, and infrastructure, including ERP and 3PL integrations, to support scalability and evolving business needs.

Innovation & Continuous Improvement: Champion operational innovation by identifying emerging technologies, industry trends, and best practices that improve efficiency, agility, sustainability, and customer satisfaction. Drive process improvements and scalable operating models that position the organization for long-term success.

Executive Partnership & Thought Leadership: Provide strategic insights and recommendations to the SVP of Operations and executive leadership team on operational performance, emerging risks, resource needs, and opportunities for improvement. Translate business priorities into actionable operational plans while supporting informed decision-making across the organization.

Qualifications & Experience

• 10+ years of progressive experience in operations, supply chain, or logistics, preferably within the beauty, consumer goods, or related industries.
• Proven experience leading and scaling cross-functional operations teams, with demonstrated success developing leaders and driving organizational performance.
• Experience overseeing multiple operational disciplines, including logistics, project management, and customer experience, with the ability to drive alignment, accountability, and consistent execution across functions.
• Strong business and financial acumen, including experience managing operational budgets, optimizing costs, and driving operational efficiencies.
• Demonstrated ability to translate business strategy into actionable operational plans, establish priorities, and drive execution across multiple functions.
• Strong negotiation and vendor management skills, with experience building strategic partnerships and managing external service providers.
• Excellent communication and interpersonal skills, with the ability to influence senior leadership, collaborate across functions, and navigate complex business challenges.
• Data-driven approach to decision-making, with experience establishing KPIs, improving processes, and driving continuous improvement.
• Demonstrated commitment to talent development, succession planning, and building high-performing, accountable teams.
• Experience managing third-party logistics (3PL) providers and leveraging ERP systems to improve operational efficiency, visibility, and scalability.

Why Join Us?

• Competitive compensation, annual performance-based bonus eligibility, and a comprehensive benefits package, including medical, dental, and vision coverage, 401(k), flexible paid time off, and employee discounts.
• Fast-paced, collaborative work environment with opportunities for career advancement and professional growth.
• Opportunity to make a significant impact in a growing and innovative beauty brand.

If you are a strategic and results-driven operations leader with a passion for beauty, we’d love to hear from you!