We’re looking for an organised and hands-on Senior Associate, Retail & Trade to support Moom’s retail growth across Southeast Asia.

Based in Malaysia, you’ll be the day-to-day point of contact for Southeast Asia partners including Watsons, Guardian, Fairprice Group, QRA and more - managing product listings, merchandising, store visits, pharmacist training, activations and account administration.

You’ll work closely with the business lead & wider team to bring retail plans to life and ensure smooth execution across modern trade.

Key Responsibilities

• Manage day-to-day coordination with retail buyers, category managers and store teams across SEA, following through on agreed plans and timelines.
• Support expansion into new retailers by preparing proposals, coordinating buyer follow-ups and managing onboarding, listings and launch execution.
• Coordinate new product listings and launches, ensuring submission forms, product information, approvals and stock readiness are completed on time.
• Oversee brand merchandising, shelf placements and in-store visibility, coordinating displays and promotional materials with retailers and internal teams.
• Conduct regular store visits across Malaysia to check product availability, pricing, displays and promotional execution, resolving issues with the relevant teams.
• Coordinate and execute retail and brand activations, including pop-ups, concourse events, sampling and in-store campaigns, managing promoters, stock, materials and logistics within agreed budgets.
• Organise and conduct pharmacist, retail staff and promoter training using approved product information and brand messaging.
• Track sales, sell-through and retail activity performance, highlighting gaps and recommending improvements.
• Complete retailer forms, promotional submissions, portal updates and account administration accurately and on time.
• Maintain retail calendars, store lists and account records, coordinating with operations and finance on replenishment, deliveries, invoices, claims and payment follow-ups.

What we’re looking for

• Around 3-5 years of relevant experience in retail account coordination, buying, merchandising, trade operations or a related role.
• Direct previous experience working at Watsons, Guardian or another relevant health, beauty, pharmacy or grocery retailer.
• A good understanding of retailer processes, including product listings, promotional submissions, merchandising and store operations.
• Strong organisation and attention to detail, with the ability to manage multiple accounts, deadlines and follow-ups independently.
• Confident communication and presentation skills, including the ability to deliver product training to pharmacists and store teams.
• A hands-on approach and willingness to personally handle forms, administrative work, store checks and activation logistics.
• Ability to resolve day-to-day issues, coordinate across teams and escalate commercial decisions appropriately.
• Based in Malaysia and able to travel regularly throughout Kuala Lumpur, the Klang Valley and other states for store visits, training and activations.

Bonus if you have

• Experience in supplements, wellness, beauty or consumer health.
• Experience supporting new retailer onboarding or product launches.
• Experience conducting pharmacist training or executing retail activations.
• Exposure to retail partners across Southeast Asia.
• Passion for wellness and modern Asian women’s health.

Details

• Full-time role
• Location: Malaysia, supporting retail partners across Southeast Asia
• Regular travel within Malaysia required, Open to travel to Southeast Asia markets as and when needed
• Competitive salary

How To Apply

To apply, email [email protected] with “Senior Associate, Retail & Trade (MY) - [Your Name]” as the subject line.