Returns Specialist
About the role
Vuori is re-defining what athletic apparel looks like: built to move and sweat in but designed with a casual aesthetic to transition into everyday life. We draw inspiration from an active coastal California lifestyle; an integration of fitness, creative expression and life. Our high energy fast paced retail environment is reflected in the clothes we make. We aim to inspire others to take on all aspects of their lives with clarity, enthusiasm and purpose…while having a lot of fun along the way. We are proud to be an outlet for opportunity and for personal growth and success.
Job Description
Vuori Returns Specialists are responsible for processing and issuing refunds for ECOM and Wholesale returns in a fast-paced, high-volume environment. You are responsible for grading the condition of returned product with keen attention to detail and guaranteeing only brand new, unworn items are resold to our Vuori customers. Returns Specialists work cross functionally with the Customer Service and Wholesale Teams to confirm proper refunds are issued in a timely manner.
What you'll get to do
- Receiving and processing returns
- Quality grading and inspection of returned items
- Transferring of goods back to the DC
- Work cross functionally with other departments
- Folding and repackaging
- Provide quality feedback to leadership
Qualifications
Who you are
- Warehouse or retail experience
- Basic computer and Microsoft Office skills
- Ability to work in a fast-paced environment
- Highly organized and detailed oriented
- Ability to self-manage and assist fellow team members
- Must be able to safely lift and carry up to 30 lbs
Additional Information
Our investment in you
At Vuori, we’re proud to offer the following to our employees:
- Health Insurance
- Savings and Retirement Plan
- Employee Assistance Program
- Generous Vuori Discount & Industry Perks
- Paid Time Off
- Wellness & Fitness benefits
The hourly range for this role is $19/hr - 21/hr.
Vuori is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
All your information will be kept confidential according to EEO guidelines.
Vuori designs premium performance apparel inspired by the active Coastal California lifestyle, where the same piece works for a morning workout, a surf session, and the rest of the day without compromise. The brand evolves the definition of traditional activewear by integrating fitness, surf, sport, and art into garments built for both technical performance and everyday wear. Vuori reaches customers through its own retail stores, direct-to-consumer channels, and select wholesale partners.