The QA/ QC Manager will oversee all quality assurance activities at our chocolate factory, playing a key role in ensuring that all products meet Marou’s high standards for safety, consistency, and excellence. In this role, you will manage QA processes, implement and enhance quality systems, and lead internal audits and training to ensure compliance with both internal standards and external regulations.

This position is ideal for someone with a solid background in food manufacturing and a strong passion for delivering quality at every stage of the production process.

Responsibilities

Quality Management System

• Lead the QA/QC team in establishing, improving, and maintaining food safety certifications such as HACCP, FSSC 22000, Halal, FSMA, Organic, Carbon Footprint, etc.
• Ensure factory compliance with Vietnamese food safety regulations and export market requirements (e.g., US, EU, Singapore).
• Establish, maintain, and periodically verify the effectiveness of traceability and product recall systems, ensuring full traceability of raw materials, work-in-progress (WIP), and finished goods (FG).
• Collaborate with related departments (Sourcing, Warehouse, Sales & Marketing, Production) to develop and maintain procedures related to quality and food safety systems.
• Be responsible for reviewing and approving product labeling information, marketing claims, product registration and declaration dossiers, Certificates of Analysis (CoAs), product specifications, Health Certificates, and other relevant quality documentation.
• Coordinate with the Sales team to address customer complaints and manage the CAPA (Corrective and Preventive Actions) process.
• Maintain and update the QA/QC department’s quality system on the ERP platform.
• Conduct internal audits, supplier audits, monthly quality meetings, and drive product quality improvement based on non-conformities or CAPA results.
• Prepare budgets and control team-related costs, including subcontracted services (pest control, sanitation, testing services, etc.).

Product Quality & Improvement

• For new products: Work with the R&D team on food safety risk assessments and develop new manufacturing processes.
• Manage product labeling, including updates and approvals for new designs.
• Handle product documentation such as self-declarations, specifications, CoAs, quality letters, and health certificates.
• Oversee operations of the internal laboratory (microbiology and chemical testing).
• Monitor the quality and food safety of raw materials (RMs), work-in-progress (WIP), and finished goods (FGs) according to the testing plan.
• Manage product registration processes for all products.
• Stay updated on local and international food laws and regulations.

Internal Training

• Conduct hygiene and safety training for production staff.
• Provide technical and process training for QA/QC staff.

Ideal candidate trait

Mindset & Approach

• Proactive & Solution-Oriented: Anticipates potential quality issues and takes initiative to resolve them.
• Detail-Oriented & Analytical – Able to manage high standards of quality and analyze root causes of issues.
• Continuous Improvement Mindset: Always looking for opportunities to enhance processes and systems.
• Collaborative: Works cross-functionally with production, maintenance, and supply chain teams, solving problems and finding solutions with Production and WH.

Technical Skills

• In-depth knowledge of QA systems and standards (e.g., HACCP, ISO 9001, FSSC 22000, FDA, EU regulations).
• Strong understanding of food safety regulations and processes
• Experience with internal audits, root cause analysis, CAPA (Corrective and Preventive Actions).
• Familiar with production workflows and common risks in food manufacturing.
• Knowledge of risk assessment in new product development, and packaging safety & quality

General Skills

• Excellent communication and reporting skills.
• Strong leadership and people management capability.
• Problem-solving and decision-making skills under pressure.
• Comfortable working in a fast-paced, hands-on factory environment.

Qualifications & Experience

• Bachelor’s degree or higher in Food Science, Quality Management, or a related field.
• Minimum 5 years of experience in QA/ QC roles, with at least 3 years in a leadership position.
• Experience in food & beverage production or F&B retail is highly preferred.
• Certification in QA/food safety systems (HACCP, ISO 22000, FSSC 22000, etc.) is preferred.
• Having a strong passion in the Food technology field.

Working hours: Monday - Friday

Working location: Binh Chieu Industrial Park, Thu Duc City, HCMC.