Brand: Brite – natural focus + energy

Reports to: Founder

Level: Mid

Location: Central Vilnius office

ABOUT BRITE

Brite is a challenger brand in the energy drinks space. Made with natural ingredients, it helps people feel more energetic and focused. You'll find it in leading retailers and online across 20+ countries. We're ready to go bigger, bolder and louder. Brite is on its way to becoming a category-defining brand, and now is the time to join us. That's where you come in!

THE ROLE

We're looking for an Operations Manager who thrives in fast-paced environments, gets excited about building systems, knows how to turn chaos into structure and flow, and keeps customers happy along the way.

WE WANT YOU TO

• Manage the supply of smaller items, including samples, POS materials, merchandise, packaging components and small-order fulfilment, across our warehouses and partners in the EU and UK.
• Own customer service for orders and deliveries. Handle queries from Shopify customers, distributors and retail partners, sort out missing parcels, damages and returns, and make sure every customer feels looked after.
• Own the full flow from supplier to end customer, and keep finding ways to make it faster, smarter and leaner.
• Be sharp in Excel, comfortable solving problems with data, and happy to build a pivot table.
• Build strong relationships with suppliers, couriers and 3PL partners, keep stock levels accurate across 20+ countries, and make sure every order lands right, whether it's a Shopify parcel, a sample box for a distributor or a POS kit for a store launch.
• Turn customer feedback into fixes. If the same issue keeps coming up, find the root cause and solve it.
• Stay ready. Campaigns launch, orders spike and couriers let you down. You keep your cool, keep customers informed and keep things moving.

WHO YOU ARE

• You've managed operations, supply or customer service in FMCG, ideally with beverage or D2C experience.
• You know small-parcel, e-commerce and sample logistics inside out, including couriers, customs for EU–UK shipments and inventory control for low-value, high-volume items.
• You're a clear, friendly communicator in writing and on calls, and you can handle a frustrated customer as well as a delayed shipment.
• You've worked with helpdesk tools such as Gorgias, Zendesk or Shopify Inbox, or you'd pick one up quickly.
• You've worked in or with fast-growing startups and know what scrappy really means.
• You're calm under pressure and thrive in organised chaos.
• You don't just follow processes, you build them.
• You're a proactive problem solver, not a task collector.

WHY BRITE

• We're growing faster than major brands in our markets and are on our way to becoming a leading brand in Europe.
• We're on a mission to help people become healthier and more effective in their daily lives.
• You'll have massive ownership, clear impact and a product people genuinely love.
• No layers of approvals. See a better way? Implement it.

THE PACKAGE

• Salary: €2,000–€3,000 gross per month
• Holiday: 20 working days
• Training: we'll help you develop your skills and qualifications for this role
• Opportunity: join a business growing at triple digits and work closely with the founder in a tight-knit, productive team
• Perks: unlimited Brite drinks and discounts for friends & family

Start your dream career at Brite. Apply here on LinkedIn.