Job Title: IBCLC Consultant Service Expert

Responsibilities

• Professional Consultation

Provide one-on-one, evidence-based breastfeeding and infant feeding assessments,

guidance, and support to prenatal and postpartum families through online or

in-person consultations.

• Problem Identification & Resolution

Identify and address common breastfeeding challenges, including but not limited to:

Latch difficulties

Milk supply concerns

Nipple pain or trauma

Engorgement and blocked ducts

Infant weight gain issues

• Care Plan Development

Develop personalized, practical feeding plans across the entire feeding journey,

including:

Direct breastfeeding

Bottle-feeding

Pumping and milk storage

Weaning strategies

• Client Management

Independently manage consultation scheduling, ensure timely service delivery, and

provide appropriate follow-up support after each consultation.

• Documentation & Confidentiality

Complete consultation documentation accurately and ensure strict compliance with

client privacy and data protection requirements.

• Content Creation

Produce a minimum of 50 professional IBCLC-related content pieces per year, aligned

with breastfeeding education and scientific feeding assessments for prenatal and

postpartum families, contributing to improved customer satisfaction.

• Service Process Development

Lead the design, implementation, and continuous optimization of lactation

consultation service workflows, including:

Appointment and scheduling processes

Pre-consultation assessment workflowsConsultation delivery and documentation

Post-consultation follow-up and referral processes

to ensure scalability, compliance, and excellent user experience.

• System Setup & Deployment Support

Support the setup and deployment of lactation consultation-related systems,

including:

Online booking and scheduling systems

Video consultation tools

Client information and consultation record management systems

Integration with the Momcozy App and official website

• Strategic Partnerships & Negotiation

Serve as the lead representative to negotiate and establish strategic partnerships

between Momcozy and commercial lactation consultation platforms, including but

not limited to

The Lactation Network, Wildflower, and Simplified,

to deliver compliant, high-quality lactation consultation services to Momcozy

customers.

Required Qualifications

1. Certification

Must hold a valid U.S.-recognized IBCLC or CLC certification.

2. Professional Expertise

Strong knowledge of lactation physiology, infant growth and development, and infant

nutrition.

3. Communication Skills

Exceptional empathy and communication skills, with the ability to communicate

clearly, patiently, and non-judgmentally with both clients and partners.

4. Technical & Organizational Skills

Proficient in video conferencing and digital service tools; able to independently

manage consultation schedules and cross-functional tasks.

5. Legal Eligibility

Must have legal authorization to work in the United States.

Key Performance Indicators (KPIs)

1. Customer Satisfaction (CSAT)

CSAT = (Very Satisfied + Satisfied) / Total ResponsesTarget: ≥ 90%

2. Strategic Partnership Development

Successfully establish and manage partnerships with professional platforms such as

The Lactation Network, Wildflower, and Simplified to deliver lactation consultation

services to Momcozy users.

3. Content Production

≥ 50 articles per year

At least 1 article per week

Minimum 2,000 words per article

Content aligned with evidence-based breastfeeding and infant feeding assessment

needs