We are seeking a commercially minded E-commerce Trading and Marketplace Manager to drive the day-to-day trading performance of our fashion e-commerce channels, with particular ownership of third-party marketplace relationships. This is a hands-on role combining commercial trading, stock management, partner account management and leadership of the daily e-commerce workflow.

Working closely with the Head of E-commerce and Digital Growth, buying and merchandising, the creative team and our distribution centre, you will maximise profitable sales, ensure operational accuracy and maintain excellent marketplace partnerships. Digital acquisition strategy and paid media will sit with the Head of E-commerce and Digital Growth; this position focuses on trading execution and commercial performance.

Third-party marketplace partnerships

• Own day-to-day relationships with marketplace partners, buyers and account managers; lead regular weekly and monthly trading meetings.
• Prepare partner trading reviews covering sales, stock, bestsellers, returns, promotions, issues and opportunities.
• Coordinate product launches, listings, pricing, stock feeds and promotional calendars across marketplace platforms.
• Identify opportunities to grow existing accounts and evaluate new marketplace partnerships.
• Monitor service levels, operational compliance and commercial terms; resolve or escalate issues promptly.

Commercial trading and stock performance

• Analyse daily and weekly sales, sell-through, stock cover, gross margin, returns and markdown performance by channel and product.
• Work with buying and merchandising on allocation, replenishment, stock prioritisation and seasonal exit plans.
• Recommend commercially sound pricing and promotional activity, balancing sales growth with contribution and stock productivity.
• Identify bestsellers, missed sales and slow-moving lines; take timely action to improve availability and sell-through.
• Coordinate trading plans around seasonal peaks, product drops and key retail events.

Shopify website trading

• Oversee day-to-day commercial merchandising and trading execution for Blue Vanilla and Pink Vanilla websites.
• Ensure accurate product launches, pricing, stock availability, collections, navigation and promotional execution.
• Coordinate trading priorities with the digital growth team so paid campaigns support the right products and stock positions.
• Provide commercial input on conversion, basket value, customer demand and competitor activity.

Team leadership and cross-functional delivery

• Coordinate and supervise the daily workload of the e-commerce trading and administration team, with clear priorities and deadlines.
• Work closely with creative, photography, customer service, IT and the distribution centre to deliver accurate and timely execution.
• Improve processes, documentation and accountability; ensure continuity of marketplace relationships and operational workflows.
• Escalate material commercial decisions and resource requirements to the Head of E-commerce and Digital Growth.

Reporting, profitability and operational standards

• Produce concise weekly trading reports with performance against budget, stock risks, margin and priority actions.
• Understand marketplace commissions, promotions, fulfilment charges and returns to evaluate channel contribution.
• Ensure reliable stock synchronisation, order processing, dispatch and issue resolution across marketplace systems and the DC.
• Support new marketplace integrations and test operational processes before launches.

Essential experience and capabilities

• Relevant experience in fashion e-commerce trading, marketplace management or online merchandising.
• Proven ability to manage external marketplace/retail relationships and lead commercial trading conversations.
• Strong knowledge of stock allocation, sell-through, markdowns, margin and seasonal trading.
• Strong Excel, reporting and analytical skills; able to translate data into actions.
• Experience coordinating or managing a small e-commerce team and multiple operational stakeholders.
• Organised, proactive, commercially numerate and confident taking ownership of day-to-day performance.

Desirable experience

• Shopify and Mirakl-based marketplaces, including partners such as Debenhams, Matalan or Freemans.
• Experience with fashion marketplace partners such as NEXT, ASOS or similar.
• iLevel or comparable stock and retail management systems.
• Launching new marketplace accounts or improving underperforming marketplace channels.

Measures of success

• Profitable marketplace and website trading performance against agreed targets.
• Improved stock availability, sell-through and disciplined markdown management.
• Strong partner relationships, productive trading meetings and timely issue resolution.
• Accurate, actionable weekly reporting and reliable operational execution.
• Effective day-to-day team leadership and close alignment with digital growth priorities.

Working relationship and scope

The role reports to the Head of E-commerce and Digital Growth and is responsible for commercial trading execution and marketplace operations. The Head of E-commerce and Digital Growth retains ownership of digital strategy, paid media, SEO, CRM, customer acquisition, conversion optimisation and overall e-commerce direction. The successful candidate will work collaboratively across both functions.

This specification outlines the intended remit and may be refined following the final handover of existing marketplace accounts and team responsibilities.