Edikted is a fast-growing, trend-driven fashion brand redefining how the next generation shops and experiences fashion. With a rapidly expanding retail footprint and a commitment to creating engaging, innovative shopping environments, we are building the infrastructure and teams necessary to support our continued growth.

As we expand our presence across the United States and international markets, we are seeking an experienced, strategic, and hands-on Director of Facilities to lead facilities operations across our retail portfolio and corporate locations.

Position Summary

The Director of Facilities is responsible for the strategic leadership, operational oversight, and continuous improvement of facilities management across Edikted's growing portfolio of retail stores and corporate offices.

This individual will ensure that all locations are safe, functional, well-maintained, and consistently aligned with Edikted's brand standards while maximizing operational efficiency and controlling costs.

The Director will oversee preventative maintenance programs, facilities repairs, vendor relationships, regulatory compliance, facilities budgets, and emergency response planning. This position will also serve as a critical partner to the Real Estate, Construction, Retail Operations, Finance, and Procurement teams to support new store openings, renovations, and ongoing business operations. The ideal candidate is a proactive, solutions-oriented leader with extensive experience managing facilities across a high-growth, multi-unit retail organization. They must be comfortable balancing strategic planning with hands-on problem-solving in a fast-paced environment.

Key Responsibilities

1. Facilities Strategy & Leadership

• Develop and execute a comprehensive facilities management strategy that supports Edikted's current operations and future retail expansion.
• Lead facilities operations across all assigned retail stores and corporate locations, ensuring consistent service standards and operational performance.
• Establish standardized facilities policies, procedures, service-level agreements, and performance expectations.
• Build a scalable facilities management infrastructure that can effectively support rapid store growth across multiple markets.
• Lead, coach, and develop the Facilities Manager and additional team members as the department expands.
• Establish measurable key performance indicators (KPIs) to evaluate facilities performance, maintenance costs, response times, and vendor effectiveness.
• Serve as the primary escalation point for complex facilities challenges and high-priority operational issues.

2. Retail Facilities Operations & Maintenance

• Oversee day-to-day facilities operations across the retail portfolio, ensuring stores remain safe, operational, and aligned with company standards.
• Direct preventative and corrective maintenance programs for HVAC, electrical, plumbing, lighting, flooring, fixtures, storefronts, and other building systems.
• Establish and maintain preventative maintenance schedules to minimize equipment failures, operational disruptions, and emergency repair expenses.
• Oversee the timely resolution of maintenance requests, prioritizing issues based on business impact, safety, and urgency.
• Ensure repairs and maintenance activities are performed to established quality standards and within approved timelines.
• Conduct periodic facilities inspections and operational assessments to identify risks, maintenance needs, and opportunities for improvement.
• Partner with Retail Operations to address store-level facilities concerns and maintain an exceptional shopping and employee experience.

3. Vendor & Contractor Management

• Develop and manage a network of qualified facilities service providers, maintenance contractors, and specialty vendors across all operating markets.
• Oversee vendor selection, onboarding, contract negotiations, and ongoing performance management in coordination with Procurement and other relevant departments.
• Establish competitive pricing structures, service-level agreements, and standardized maintenance contracts.
• Monitor vendor performance against established expectations for service quality, response times, safety, and cost effectiveness.
• Evaluate opportunities to consolidate vendors, negotiate national service agreements, and achieve economies of scale.
• Ensure vendors comply with company policies, insurance requirements, safety standards, and applicable regulations.
• Resolve vendor-related issues and escalate significant service failures when necessary.

4. Budget Management & Cost Optimization

• Develop, manage, and monitor annual facilities operating budgets across the retail portfolio and corporate locations.
• Forecast maintenance expenses, capital improvement requirements, and long-term facilities investment needs.
• Monitor facilities spending, identify budget variances, and implement corrective measures to maintain financial discipline.
• Analyze maintenance trends, repair costs, and equipment life cycles to identify opportunities for cost savings.
• Evaluate repair-versus-replacement decisions to maximize asset life and minimize total cost of ownership.
• Review and approve facilities-related invoices, proposals, and expenditures within established authorization limits.
• Provide leadership with regular reporting on facilities expenses, budget performance, and cost-saving initiatives.

5. New Store Openings, Renovations & Construction Support

• Partner closely with Real Estate, Construction, Retail Operations, and Procurement to support Edikted's new store development pipeline.
• Participate in pre-opening facilities assessments and construction turnover inspections to ensure locations are operationally ready.
• Review facilities-related components of new store projects, including building systems, maintenance accessibility, warranties, and operational requirements.
• Coordinate the transition of completed construction projects into ongoing facilities operations.
• Ensure maintenance contracts, utility accounts, service providers, emergency contacts, and operational documentation are established prior to store opening.
• Track construction-related warranty issues and coordinate with the Construction team to ensure timely resolution.
• Support store remodels, relocations, expansions, and closures from a facilities operations perspective.
• Identify recurring design or construction issues and provide recommendations to improve future store development.

6. Health, Safety & Regulatory Compliance

• Ensure facilities operations comply with applicable federal, state, local, and international building, fire, safety, accessibility, and environmental requirements.
• Partner with internal stakeholders to maintain safe environments for employees, customers, and vendors.
• Oversee facilities-related inspections, corrective actions, and regulatory requirements.
• Develop emergency response protocols for facilities incidents, including flooding, power outages, HVAC failures, fire-related emergencies, and other operational disruptions.
• Coordinate emergency repairs and business continuity efforts to minimize downtime and operational impact.
• Maintain accurate records of inspections, maintenance activities, permits, warranties, and compliance documentation.
• Proactively identify facilities-related risks and implement mitigation strategies.

7. Facilities Systems, Reporting & Process Improvement

• Implement and optimize facilities management systems, work-order platforms, and maintenance tracking tools.
• Establish centralized processes for submitting, prioritizing, assigning, and resolving facilities requests.
• Develop reporting dashboards to monitor maintenance activity, vendor performance, repair costs, and operational trends.
• Maintain accurate facilities records, including equipment inventories, warranties, service agreements, and maintenance histories.
• Leverage data and analytics to identify recurring issues, improve service delivery, and support strategic decision-making.
• Introduce scalable systems and operational improvements that enhance efficiency as Edikted's retail footprint grows.

8. Cross-Functional Collaboration

• Partner with Retail Operations leadership to ensure facilities priorities align with store performance and customer experience.
• Collaborate with Construction and Real Estate to facilitate seamless project handovers and resolve post-opening issues.
• Work with Finance to manage budgets, forecasting, invoice approvals, and cost controls.
• Coordinate with Procurement on sourcing strategies, vendor agreements, and service contracts.
• Collaborate with Human Resources and office leadership on facilities-related workplace safety and employee experience initiatives.
• Provide executive leadership with regular updates on facilities performance, operational risks, significant expenditures, and strategic initiatives.

Qualifications

Required Qualifications

• Bachelor's degree in Facilities Management, Business Administration, Engineering, Construction Management, or a related field, or equivalent relevant experience.
• 8–10+ years of progressive facilities management experience, including at least 3–5 years in a leadership or multi-site management capacity.
• Demonstrated experience overseeing facilities operations for a multi-unit retail organization, preferably within fashion, apparel, specialty retail, or another high-growth consumer-facing business.
• Strong knowledge of commercial building systems, including HVAC, electrical, plumbing, fire/life safety, and general building maintenance.
• Proven experience managing large vendor networks, service contracts, and facilities budgets.
• Experience establishing preventative maintenance programs and standardized facilities operating procedures.
• Strong understanding of building codes, workplace safety requirements, and applicable regulatory standards.
• Demonstrated ability to lead teams, manage competing priorities, and resolve complex operational challenges.
• Strong financial acumen, negotiation skills, and experience implementing cost optimization initiatives.
• Proficiency with facilities management software, work-order systems, Microsoft Excel, and reporting tools.
• Ability to travel regularly to retail locations and project sites as business needs require.

Preferred Qualifications

• Experience supporting a rapidly expanding national or international retail portfolio.
• Prior facilities leadership experience with a fashion, apparel, or specialty retail brand.
• Experience managing facilities across multiple states and geographic regions.
• Familiarity with commercial lease provisions, landlord responsibilities, common area maintenance (CAM), and tenant maintenance obligations.
• Experience with computerized maintenance management systems (CMMS).
• Professional certifications such as Certified Facility Manager (CFM), Facility Management Professional (FMP), or equivalent.
• Experience developing facilities departments, implementing new operational systems, or scaling teams during periods of rapid business growth.

Benefits Include

• Health, Dental, and Vision insurance, plus 401(k)
• Paid Time Off (PTO)
• Hybrid schedule: Monday–Thursday on-site at our Arts District HQ, Fridays remote
• Employee discount
• Salary range: $145,000 - $160,000