Job Title: Digital Printing Counter Sales Consultant

Department: Photo Lab Cape Town

Based at: ORMS CENTRAL CAPE TOWN

RESPONSIBLE FOR

Be the friendly face that creates amazing experiences for our clients. You'll help bring their visual stories to life while smashing sales targets and building lasting relationships.

MINIMUM EDUCATIONAL AND TECH SKILLS REQUIRED TO PERFORM JOB:

• Grade 12
• Computer literate
• Proficient in Adobe Photoshop and Light Room
• A passion for staying ahead of digital printing trends and tech innovations
• Outstanding customer service skills and etiquette.
• Fluent in two languages to connect with our diverse community
• Photography/Printing Experience: A major advantage that'll set you apart!
• No colour blindness - Essential for accurate print work

WHAT MAKES YOU PERFECT FOR US

Customer Service Excellence

• Genuine Connection: You naturally build rapport and make every client feel valued and heard
• Solution-Focused Mindset: You don't just solve problems - you anticipate them and offer proactive solutions
• Empathy in Action: You understand that behind every print job is a special moment or memory
• Going the Extra Mile: You're the person who suggests the perfect frame or reminds clients about better paper options
• Calm Under Pressure: You stay cool and positive even when things get hectic
• Follow-Through Champion: You remember clients' preferences and check in on their satisfaction

Professional Excellence

• Master of Photoshop, ORMS Create & Print software, and Embrace till system
• Product knowledge that impresses (and keeps growing!)
• Team player who lifts everyone up
• ORMS brand ambassador - you represent us with pride
• Photography background that adds authentic expertise

SUMMARY OF JOB DESCRIPTION

• Client Consultation: Guide customers through their printing journey from concept to collection
• Upselling with Purpose: Suggest upgrades that genuinely enhance their final product
• Stock Management: Keep our shelves stocked and organized
• Follow-Up Care: Reach out to clients about ready orders (they love this personal touch)
• Software Mastery: Navigate ORMS Create & Print like a pro
• Systems Excellence: Handle Embrace till operations, credits, refunds, and invoicing flawlessly
• Space Curation: Maintain a welcoming, organized workspace
• Trend Spotting: Stay current with promotions, offers, and cutting-edge printing tech
• Product Care: Price and pack stock with attention to detail
• Flexibility: Take on additional projects and tasks that help our team succeed

KEY PERFORMANCE AREAS

• Customer Obsession: Delivering jaw-dropping service that has clients raving about ORMS to their friends. You'll guide them through sizing, colour options, print vs. canvas, framing, photobooks - making each decision feel easy and exciting.
• Sales Growth: Naturally increasing turnover through genuine recommendations and value-add suggestions.
• Team Harmony: Building strong relationships with colleagues and management while contributing to our positive culture.
• Brand Excellence: Being the professional, friendly face that makes ORMS unforgettable.

PERSONAL SKILLS /ATTRIBUTES/ THE PERSON WE'RE LOOKING FOR:

• Customer Service Genius: You make people feel amazing about their experience
• Communication Master: Crystal-clear verbal and written skills
• Detail-Oriented: Nothing slips past your eagle eye
• Pressure Handler: Tight deadlines? Bring it on!
• Initiative Taker: You see what needs doing and make it happen
• Team Spirit: Collaboration energizes you
• Professional Presence: You look and act the part, always
• Adaptability: Change doesn't phase you - you embrace it
• Growth Mindset: Learning new things excites you
• Physical Stamina: Comfortable standing and moving around to help clients
• Active Listener: You hear what clients really need, not just what they say
• Integrity: Honest, reliable, and trustworthy in everything you do.

READY TO JOIN OUR CREATIVE FAMILY?

Please send your CV in confidence