Position: Customer Service Advisor

Reports to: Customer Service Supervisor

Full-time: Monday to Friday 9am-5pm. The position is hybrid Monday-Thursday in the office 9-5 and Fridays working from home.

Position description

We are looking for a smart, dynamic Customer Service Advisor to assist with all aspects of Wyse London customer service.

Your ability to support our customer service team and coordinate across departments will be essential to the role.

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Key responsibilities

• Responsible for support with all aspects of Wyse London customer service.
• Responding to calls, emails, live chat and social media messages.
• Being part of the team and developing excellent communication with all departments including warehouse/ fulfilment centre.
• Completing administrative duties as required.
• Processing returns and exchanges in line with company policies.
• Communication with warehouse queries, and postage/courier issues.

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Knowledge/ Skills

• Exceptional customer service and communication skills – both written and verbal.
• Experience with Gorgias or Zendesk.
• Collaborative, with strong interpersonal & team skills.
• The ability to multi-task, prioritise and manage time.
• Excellent organisational, administrative and problem-solving skills.
• Ability to work under pressure, occasionally to tight timelines and approach work with dynamism and initiative.
• Resilient and adaptable.
• Previous customer service skills are essential, preferably from either a retail environment or in a customer service role.
• Computer literate (Excel and MS Office).