Job description

FULL TIME ROLE // WORKING ON THE UN:IK CLOTHING BRAND -

Manchester Office Based - Stretford, M320QP // 1 Day From Home

Join the home of independent brands and creativity. Now running for 12 years, UN:IK has championed freelance artists, small business collaborations alongside a landmark partnership with Guinness and obtained 100,000s of great customers along the way.

The team is growing and we need someone we looking for an experienced individual with an energy for delivering a fantastic customer experience, using their skill-set to enhance both sales and customer retention. Someone who is looking to join a fast growing progressive fashion brand with an energetic workforce and great independent company culture.

THE ROLE

• Managing & processing customer returns.
• Delivering a fantastic customer service via email and social media messages.
• Delivering their own ideas to improve the customer journey.
• Producing and analysing customer service report.
• Increasing customer retention.
• Supporting in e-commerce logistics and growth.
• Increasing customer retention.

THE PERSON

• Willingness to learn, progress & inject into a very fast growing business.
• Keen interest in independent fashion and streetwear.
• 1-2 years customer service experience at least in fashion / retail / e-commerce.
• Dynamic personality to fit into a small independent environment.
• Great at multi tasking and organising.
• Solid initiative to improve and find solutions.
• Good teamwork communication.

EXPERIENCE REQUIRED

• 1-2 years customer service experience at least in fashion / retail / e-commerce.
• Experience using Gorgias or similar customer service software preferable.
• Knowledge and use of Shopify high preferable.

SALARY BASED ON EXPERIENCE

MULTIPLE PERKS - 50% Company Discount, 29 Days Holiday (inc bank holidays), Social Team, Staff Events.

Please send application with your CV to

[email protected]

UN:IK - www.unikclothing.co.uk