Are you curious about how customer service works in a fast-growing startup? Are you looking for a friendly, supportive environment where you can develop your skills and gain valuable hands-on experience? Then join Kess Berlin, a Berlin-based beauty brand!

We are looking for a motivated Working Student Customer Care (m/f/d) who shares our passion for beauty and enjoys creating outstanding customer experiences. You'll have the opportunity to take ownership of your tasks, contribute your own ideas, and help shape the future of our company alongside a highly motivated team.

Your Challenge

• Support our customers in German and English via email, chat, and social media.
• Independently handle inquiries from customers and potential customers, addressing their questions, requests, and concerns.
• Find personalized and customer-focused solutions to order-related issues, ensuring a positive experience for our community.
• Respond to customer reviews and collect valuable feedback to help us continuously improve our products and services.

What you’ll need

• You share our passion for beauty products and enjoy engaging with customers.
• You have a customer-first mindset and a natural ability to find creative, practical solutions to different challenges.
• You are confident in making decisions, enjoy working independently, and are motivated to continuously improve our customer support together with the team.
• You have excellent written and spoken communication skills in both German and English.

What we offer

• Real responsibility from day one: A working student position where you're treated as a valued team member, encouraged to contribute your ideas, and empowered to bring them to life.
• Great team spirit: A dynamic, welcoming work environment with an open and transparent company culture.
• Central Berlin location: A beautiful office in the heart of Berlin.
• Attractive working conditions: €15 per hour, with 20 hours per week.

Ready to join us?

Become part of our team and help us create outstanding customer experiences!

Apply now and take the next step with Kess Berlin. Please include the position you're applying for and submit your complete application documents, including your CV, cover letter, and relevant certificates.

We look forward to getting to know you!

Benefits

• Discount on our products
• Discount on tickets purchased through Eventim
• Corporate benefits and Benefits.me platform
• GoFluent language platform
• Regular team events, summer and winter parties