We are simplifying beauty. We’re committed to creating products and a community that inspire you to be your most confident self.

You’ll be part of a team that leads with authenticity and is empowered to shape the way we operate, creating an environment that reflects our shared values and aspirations.

We’re always vegan, cruelty and fragrance free and proud to be Leaping Bunny certified. Join us on an exciting journey to cut through an overwhelming market and create products and world-first formulas, that give our customers what they need and want simplified.

Acknowledged by The Sunday Times Best Places to Work 2024 & 2025.

THE ROLE

An exciting role has come up for a temporary Customer Service Assistant here at REFY to help support our team during peak season.

We are looking for an energetic problem-solver who thrives in a fast-paced environment, takes initiative, and goes the extra mile for customers.

CONTRACT: Temporary contract running from 26th October 2026 until 8th January 2027, with a one-month probationary period to review performance against agreed targets before continuation.

HOURS: 14:00-22:00 evening shifts, five days per week, including one weekend day on six occasions throughout the contract, with a weekday off in lieu.

REPORTS TO: Customer Experience Manager

LOCATION: Remote with the ability to travel to our Manchester office for the first week to complete training with the team. Training will take place Monday-Friday 08:00-16:30.

KEY RESPONSIBILITIES

• Reply to customers on all platforms, consistently providing the highest standard of customer service and upholding our REFY tone of voice
• Achieve and maintain daily performance targets
• Report back on any patterns of customer feedback or common issues raised by customer issues to the Customer Experience Manager

SKILLS, KNOWLEDGE AND EXPERTISE

• Strong team player with a collaborative approach
• Sharp, solution-focused, and proactive problem solver
• Excellent written and verbal communication, with exceptional accuracy
• Confident in achieving and exceeding departmental targets
• Thrives in fast-paced environments while maintaining high performance under pressure
• Adaptable to communicating in the REFY tone of voice
• Comfortable navigating and adapting to multiple software platforms
• Must have 1 + years of experience working in Customer Service

WHAT MAKES US 'REFY'

Aspirational Yet Understated: We are an aspirational brand and workforce that pushes boundaries and disrupts the market in an understated way.

Community First: We prioritise community and collaboration.

Lead Don't Follow: We champion innovation and initiative, creating an environment where people are empowered to lead and bring ideas to the table.

Live. Laugh. Love: We believe in fostering a positive and enjoyable work environment, promoting a healthy work-life balance and encouraging laughter and love along the way.

Your Most Confident Self: We believe in empowering our team members to bring their most confident and authentic selves to work.

REFY are committed to fostering a workplace culture that embraces diversity and promotes inclusion. We are committed to providing equal opportunities for all employees, workers and job applicants regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability or age, or pregnancy. Our goal is to create an environment where everyone feels confident and empowered to lead with their ideas and contribute a unique perspective.