As the Showroom & Account Manager for VIC/SA/TAS , you will be responsible for leading the day-to-day performance of the Melbourne showroom and delivering sales growth across both trade and retail customers. This is a full-time role, working Tuesday to Saturday, ensuring the showroom is optimally resourced. The role has a strong trade account management focus while remaining accountable for the experience and commercial performance of every customer engaging with the showroom.

You will manage and grow a portfolio of trade accounts, build long-term relationships with interior designers, architects and design professionals, and proactively identify new opportunities that strengthen the trade network. At the same time, you will ensure retail customers receive an exceptional, highly personalised showroom experience from initial enquiry through to purchase and after-sales support.

The role combines showroom leadership, retail sales, trade account management, business development and operational excellence. It is ideal for someone who can balance proactive commercial relationship management with a premium customer experience for individual retail clients, while coaching and supporting the showroom team to perform at a consistently high standard.

Job Type

Full time, Tuesday to Saturday

Location

Melbourne Showroom – 1/249 Chapel St, Prahran VIC 3181

Reports to

National Sales Manager

Main duties & Responsibilities

Showroom Leadership

• Lead the day-to-day operations of the Melbourne showroom.
• Ensure every customer interaction reflects Ellison Studios' premium brand experience.
• Coach, mentor and support the showroom team to deliver exceptional customer service.
• Manage showroom rostering, daily priorities and team performance.
• Maintain visual merchandising and showroom presentation to the highest standard.
• Ensure product displays, samples and marketing collateral remain current and well presented.
• Support onboarding and ongoing product training for showroom staff.

Account Management

• Manage a portfolio of existing trade and retail accounts.
• Develop trusted relationships with designers, architects and property professionals.
• Conduct regular account reviews and identify opportunities to increase spend across categories.
• Deliver proactive client communication including product launches, project follow-ups and specification support.
• Maintain accurate CRM records and account activity.
• Coordinate quotations, order management and after-sales service with internal teams.

Business Development

• Identify and convert new trade opportunities.
• Conduct showroom appointments with prospective clients.
• Build relationships with design studios, developers and boutique commercial clients.
• Attend networking events and industry functions.
• Generate referrals through existing client relationships.
• Contribute to achieving state trade sales objectives.

Sales Performance

• Achieve monthly sales targets across retail and trade.
• Increase average order value through cross-category selling.
• Drive repeat business through outstanding client service.
• Monitor sales pipeline and conversion rates.
• Contribute to weekly and monthly sales & activity reporting.

Team Leadership

• Provide daily guidance, coaching and direction to showroom consultants.
• Manage and conduct regular one-on-one check-ins with casual team members.
• Support casual team members with performance, development and day-to-day priorities.
• Assist with recruitment, onboarding and training of showroom team members.
• Foster a collaborative, high-performance team culture.
• Share product knowledge and sales best practice across the showroom team.

Operations

• Maintain Gorgias + Calendly system set ups in line with business changes and needs.
• Work closely with Operations, Customer Experience and Logistics teams.
• Ensure timely resolution of customer issues.
• Support inventory management and showroom stock.
• Maintain CRM accuracy and reporting.
• Identif