Strategic Relationship Leadership

• Serve as the lead point of contact and trusted strategic advisor for a portfolio of Global-e's highest-value enterprise merchants.
• Build long-term, C-level relationships and influence strategic decision-making through data-driven insights and best practices.
• Represent the merchant voice internally to Product, Operations, Marketing, and other key teams.

Revenue Growth & Commercial Expansion

• Drive upsell, cross-sell, and expansion initiatives across your book of business with clear revenue accountability.
• Identify and execute opportunities that expand footprint, enable new markets, or unlock incremental revenue.
• Proactively spot risks or red flags and create mitigation plans.

Performance Management & Insights

• Prepare and deliver performance reviews, QBRs, and KPI analysis that translate data into actionable recommendations.
• Provide guidance on operational, marketing, and strategic levers that improve merchant performance.
• Benchmark merchant KPIs against industry trends and Global-e best practices.

Operational Excellence & Cross-Functional Collaboration

• Partner closely with internal stakeholders (Product, Operations, Engineering, Payments, Logistics) to ensure seamless execution.
• Ensure timely delivery of Global-e solutions in alignment with merchant goals and operational requirements.
• Navigate complex, multi-market environments to solve challenges and deliver enterprise-grade outcomes.

Requirements

• 4+ years of experience in strategic account management, customer success, or enterprise client leadership.
• Proven success managing and growing large, global enterprise accounts in complex environments.
• B2B experience in SaaS, e-commerce, logistics, payments, or related tech industries preferred.
• Strong analytical skills with the ability to interpret data, identify trends, and communicate insights confidently.
• Track record in managing complex stakeholder relationships and/or senior level executives
• Exceptional communication and presentation abilities, including experience engaging senior and C-level stakeholders.
• Demonstrated ability to manage multiple initiatives simultaneously and influence cross-functional teams.
• Experience driving measurable revenue expansion within an existing client base.
• Flexibility to work across time zones to support global merchant teams.
• BA/BS degree preferred.

Note: Unfortunately, we are unable to support with visa sponsorships.

This is a hybrid position with 3 days in the office and 2 days remote.