At ASICS, our Sound Mind, Sound Body™ philosophy is more than a tagline, it's our way of life. Over 75 years ago our founder, Kihachiro Onitsuka, saw that sport and movement had the power to lift spirits, project positivity, and propel people and whole communities forward.

ASICS provides a diverse and inclusive culture that enables learning, growth, and opportunity at all levels. Our robust employee benefits allow for real work-life balance and a strong sense of community. We empower our employees to pursue their career goals. If this sounds like you, then we want you on our team.

A Brief Overview

The SAP DTC Analyst is a hybrid role based out of our Boston office, responsible for production support of SAP DTC business areas and serving as a key member of the ASICS North America Regional Enterprise Support (ANA RES) team. Reporting to the Manager, SAP DTC, this role involves close collaboration with the SAP DTC team in Amsterdam and business stakeholders from ASICS subsidiaries around the world, working closely with IT and business analysts to identify and analyze requirements and recommend appropriate modifications and system architecture solutions. The ideal candidate brings strong analytical skills, SAP expertise, and the ability to work effectively in a collaborative, cross-functional, and global team environment.

Leadership Responsibilities

• This position does not have people leadership responsibilities.

What You'll Do

• Investigate problems and needs, identify their source, and determine possible solutions.
• Troubleshoot and resolve production problems in DTC areas; document system problems and resolutions for future reference.
• Provide 2nd level support to business users seeking services, changes, or reporting incidents, through ServiceNow (ITSM system).
• Support and monitor Retail/B2C interfaces.
• Create and update test cases, conduct testing and assist users with testing scenarios
• Prepare technical design specifications for enhancement projects and change requests
• Troubleshoot technical issues and work with the Service Desk group to continuously reduce the number of support issues, thus improving internal customer satisfaction
• Research, analyze and evaluate present or proposed solutions or problems, to define the best business processes
• Adheres to all company policies and procedures
• Embodies and demonstrates company ethics and values
• Abides by all federal, state and local laws

How You'll Be Successful

• Must be able to understand and translate business processes into effective SAP DTC solutions.
• DTC integration experience with Customer Activity Repository (CAR), Material Management (MM), and Financial Accounting and Controlling (FI/CO) modules.
• Knowledge of Fiori app and usage.
• Experience with ServiceNow or a similar ITSM tool required.
• Able to write and maintain system documentation.
• Able to have concise written and verbal communication skills.
• Excellent interpersonal skills.
• Strong problem-solving, cross-functional analysis, and global thinking abilities.
• Able to think in an analytical and structured way.
• Able to coordinate multiple tasks with conflicting priorities.
• Strong attention to detail and quality.
• Knowledge of apparel and footwear industry preferable.

What You'll Need

• Bachelor’s Degree in Arts/Sciences (BA/BS) in Computer Science, Information Technology, related fields or equivalent combination of education, experience, and training required
• 2-3 years of experience in an SAP Analyst role or similar position required
• Strong understanding of SAP Sales & Distribution business processes, especially processes related to Direct-to-Consumer channels, required
• Experience with SAP Retail and SAP S/4HANA preferred
• Experience working in multicultural and virtual teams required
• Computer skills: Microsoft Suite (Outlook, Teams, Word, Excel, PowerPoint) etc. required

SALARY / PAY RANGE: $70,000 - $75,000

PAY TRANSPARENCY: To encourage pay transparency, promote pay equity, and proactively address regulations, ASICS America Corporation will comply with all applicable state or local laws or regulations which require employers to provide pay or salary range information to job applicants and employees. A posted salary/pay range applies to the current job posting. Salary/pay offers may be based on key factors such as education and related experience.

ASICS CCPA Pre-Collection Notice for Job Applications: We collect personal information (PI) from you in connection with your application for employment with ASICS America Corporation, including the following categories of PI: identifiers, personal records, professional or employment information, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at [email protected].

The above statements are intended to describe the general nature and level of work being performed by employee(s) assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employee(s) assigned to this job. ASICS America Corporation reserves the right at any time, with or without notice, to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities within your general skill set or capabilities. ASICS America Corporation is an Equal Opportunity Employer.