Retail Operations Projects Jr. Associate

Remote; 50% travel

$70,000 - $75,000 annual salary

The Company

Marine Layer is a Certified B Corp that designs and manufactures its own line of casual apparel, and sells through web, retail and wholesale. We have an amazing Fleet of 55 stores (and counting!) across the country. Our success has been built on a small, hard-working team that has a lot of fun and passionately believes in what we are building. We’ve managed to transition from a start-up into a national brand by staying true to our roots and thoughtfully expanding the team with some incredibly talented (and fun) people who want to help us build something special. That’s where you come in...

Job Description

In the last decade, we have managed to go from one store to over 50… and we are still growing! While we’re proud of our new stores, we want to keep the love flowing into our tried & true locations. The Retail Operations Projects Jr. Associate will play a vital role on our Retail Operations Projects team, driving the execution of all operational processes by providing a boots-on-the-ground presence at store openings and supporting all facilities coordination & maintenance. This person will report directly to our Retail Operations Projects Associate.

This includes

• Supporting Retail Maintenance and Retail Operations in the upkeep of existing stores with minimal operational impact
• Coordinating project administrative tasks including vendor outreach, maintenance & technology support, invoicing and expense tracking
• Collaborating cross-functionally with all relevant departments and third party vendors to ensure that project timelines and tasks are executed on schedule and to budget
• Leading new store teams through execution of operational tasks while conducting training aligned with best practices
• Assesses onsite operational requirements & moves quickly to execute, exhibiting change agility & implementing necessary changes in the moment
• Pack your bags! This assignment requires the ability to travel as needed

Scope

Specifically, you’ll be responsible for the following:

• Providing 1st level triage for incoming maintenance and technology work orders
• Monitoring ticketing systems and cover support hotline on weekends and after hours
• Tracking OpEx spending and processing invoices in accordance with Finance guidelines
• Designing and executing the set-up of BOH/FOH operational components according to brand standards
• Implementing and testing tech stack, both hardware and software, to ensure a smooth customer experience at opening, as well as training new store teams on those resources
• Figuring out "downtime productivity” and keeping the store teams engaged and or working
• Continuously refine & replicate project efficiency processes
• Possessing a growth mindset and constantly reiterating on “re-opens” to make it a curtains up experience for the internal and external customers

Qualifications

It bodes well if you are…

An Authentic Brand Advocate.

You should know the brand, like the brand, and understand what it takes to build the brand and represent the company in an authentic way. You will be responsible for helping build a team and culture that reinforces and strengthens our brand.

Experienced in Retail Operations.

We are looking for someone with experience. We want someone with store leadership experience and or supervisory skills who understands the broad array of responsibilities associated with retail operations. Ideal candidate has 2-3 years of experience in a variety of retail positions. In-store experience is strongly preferred.

An Excellent Communicator.

You are concise, thoughtful, a strong communicator and possess excellent time management skills. You are excited about the prospect of helping the team to achieve operational excellence. You are also keenly aware of the detailed communication required in managing operations across a large Fleet. This candidate understands how to work with multiple departments and vendors to create a seamless project experience while getting the work done!

Organized

You should have experience managing complex projects, timelines, and deliverables with a high degree of attention to detail. You should be able to set specific, measurable, and replicable performance objectives, and work proactively across teams to get results.

Fine Print: (we ask that you have the following to apply.)

• 2-3 years of relevant experience, at least 1 year in a retail environment.
• Proven ability to maximize operational efficiency using defined metrics.
• Demonstrated ability to manage multiple projects simultaneously.
• Professional and consistent communications with project stakeholders
• 50% travel commitment
• Weekend & off-hours support for store teams as needed

Perks

• Competitive pay
• Cell Phone Reimbursement

TO APPLY

Check out our website and shoot [email protected] your resume and a thoughtful email about why you are a great fit for Marine Layer and this position.

Marine Layer is proud to be an equal opportunity employer that welcomes applicants and employees of all genders, races, backgrounds, orientations, and nationalities.

To Apply

Email [email protected] with your resume and a thoughtful note about why this role and Marine Layer are the right fit.

Marine Layer is proud to be an equal opportunity employer that welcomes applicants and employees of all genders, races, backgrounds, orientations, and nationalities.

Guess we’ve made it big

We heard someone out there is using fake job offers from us for a phishing scam. Wishing them bad vibes, but also wanted to share a few tips on how to stay safe.

1. We keep it direct when it comes to recruitment: our hiring communications will always come from a @marinelayer.com account
2. Double check the email address: most hiring messages come from either [email protected] and [email protected]
3. If someone’s asking you to buy supplies for your first day, it’s not us. (We’d hook you up with that that)
4. We will never ask for personal information before onboarding. Keep that to yourself.

Just follow these four steps, watch out for sketchy links, and you too can ruin a scammer’s day.

Keep it safe out there!