About the Role

The Production Coordinator supports the day-to-day execution of Shibumi's supply chain and provides administrative and coordination support to the Production Manager and VP of Product across production timelines, purchase orders, supplier communication, samples, quality control, testing, compliance, and inbound shipments.

This role keeps information, documentation, schedules, and follow-up organized and current. The Production Coordinator executes established processes, coordinates with suppliers and internal teams, tracks open items, and escalates issues requiring a decision to the Production Manager.

This role reports to the Production Manager and must be based in the Charlotte, NC area. Work is primarily remote, with regular in-person collaboration and occasional overseas travel expected.

Key responsibilities

• Production Schedule, Purchase Order, and Shipping Support
• Track and maintain schedules regarding production and shipping milestones. Report discrepancies in quantity, pricing, or cargo ready dates.
• Prepare purchase orders, inbound shipments and any other data entry needs.
• Coordinate packaging and labeling execution.
• Coordinate shipment bookings with factories and collect, organize, and distribute all required shipping documents.
• Prepare weekly production status reports covering order status, upcoming milestones, schedule changes, and open supplier issues.
• Communicate with suppliers and vendors as instructed by Production Manager.
• Sample & Quality Coordination
• Issue sample requests, maintain detailed sample documentation and track incoming sample shipments including receipt coordination, labeling, documentation, and distribution to designated stakeholders.
• Arrange product inspections and testing. Maintain organized records and data tracking and distribute all reports for Manager review.
• Compile and maintain defect and complaint data provided by customer service for review by the Production and Product teams
• Serve as Team Admin
• Track vendor chargebacks and provide status updates to the Production Team.
• Serve as the team's primary note-taker, documenting detailed meeting minutes, key decisions, and next steps.
• Generate shipping labels for Product team on an as needed basis
• Assist with RFID submissions
• Perform additional responsibilities as requested to achieve business objectives. Responsibilities of this role may change, shift, lessen or increase based on business needs

Skills, Experience & Requirements

Role-specific

• 1-3+ years relevant work experience. Experience in supply chain coordination is strongly preferred but not required.
• Extremely strong communication and organization skills
• Proven ability to handle time-sensitive projects and prioritize multiple objectives simultaneously, to work independently, and to drive projects/products to completion with a high level of attention to detail.
• Ownership of strong work ethic
• Operate with a sense of urgency to keep deliveries on schedule and communicate important information in a timely manner.
• Willingness to participate in after hours calls with overseas partners.
• International travel required on an as needed basis. Valid passport and ability to travel internationally to China, Vietnam, South Korea, etc. required.

General

• Extremely Organized: can maintain spreadsheets, files and has diligent note taking skills
• Self-starter: you are comfortable taking on new challenges to grow within the company and your career.
• Communicator: you have the confidence to communicate with suppliers and manage timelines with minimal direction, but still are willing to ask for help when needed.
• Ability to adapt and adjust planned work through analyzing work demands, competing priorities, and tight deadlines; and to understand the most effective and efficient means to accomplish tasks within the parameters of the organizational structure, processes, systems and policies.
• Strong attention to detail.
• A team player: y