About the role

KaramMD is hiring a part-time Customer Service Representative who makes every customer feel heard. You'll be the voice of our brand on the phone, and through email, SMS and chat helping customers with orders, subscriptions, and skincare questions with patience, warmth, and honesty.

Dr. Amir Karam founded KaramMD Skin to make clinically inspired skincare simple and effective. We want someone who leads with compassion, listens first, and leaves people feeling cared for, even when the answer isn't the one they hoped for.

Position: Part-time, remote · Reports to: Customer Experience Manager

What you'll do

• Answer inbound calls, emails, texts and chats and respond promptly
• Listen fully before solving: acknowledge how the customer feels, then guide them to a clear next step
• Help customers with whatever they need, from orders, tracking, shipping, and returns to subscription changes (pauses, skips, cancellations)
• Answer product and routine questions using KaramMD training, and refer medical or injectable questions to a qualified provider
• Calm frustrated callers with patience and honesty, without overpromising or assigning blame before a product review
• Log every interaction accurately in our Helpdesk so the next teammate has full context
• Flag recurring issues, product feedback, and trends to the CX Manager
• Join product trainings and keep current on our skincare line
• Beyond direct customer communication, pitch in on other CX tasks as they come up, such as responding to product reviews, replying to blog comments, and processing returns

What you bring

Must have

• 1+ year of phone-based customer service (call center, retail, hospitality, salon, or clinic front desk)
• A warm, steady demeanor and the patience to stay kind with upset callers
• Natural empathy: you listen to understand, not just to respond
• Clear, friendly written communication for email and chat follow-ups
• Comfort learning new software quickly and keeping accurate notes
• A quiet home workspace, a reliable computer, and stable high-speed internet

Nice to have

• Experience in skincare, beauty, wellness, or a medical/aesthetics setting
• Familiarity with Gladly, Shopify, or Recharge (or similar help desk and subscription tools)
• Bilingual in Spanish
• A genuine interest in skincare ingredients and routines

Schedule and pay

• Hours: 15–20 hours per week, including some weekend or evening shifts during peak call times
• Location: Remote, U.S.-based
• Pay: $25 USD per hour, depending on experience
• Perks: Employee discount on KaramMD products, paid product training, and a supportive team that values quality over call speed