At Sunday Riley, we believe skincare should deliver real results through innovative, science-backed formulations balanced with botanicals and clean ingredients. As a female-founded and female-led company, we are passionate about creating products that perform while fostering a collaborative, entrepreneurial culture built on creativity, accountability, and continuous improvement.

OUR ROLE

Sunday Riley is looking for an Order Fulfillment Specialist on an initial 9 month maternity cover, to keep our products moving from warehouse to retail shelves around the world accurately and on time.

In this role, you’ll independently own assigned retailer purchase orders from receipt through fulfillment, delivery follow-up, and resolution of outstanding issues—not just PO entry or shipment. You’ll process retail, international, boutique and internal orders, monitor what’s open, anticipate risks, and keep each order moving with clear next steps.

You’ll work closely with Sales, Demand Planning, Accounting, Logistics, Warehouse Operations and our 3PL partners. You’ll confidently manage routine, verified follow-ups, align with leadership when commitments or information are uncertain, and bring practical solutions to operational challenges.

You care about beauty, move with purpose, and take pride in getting the details right. You’re curious, you’re always looking to grow, and you see your work through to the finish.

This role begins as a 9-month engagement, with the potential to transition into a permanent position based on business needs.

KEY RESPONSIBILITIES

Order Processing & Execution

• Process retail purchase orders, international and boutique orders, send-outs and internal transfers.
• Process assigned orders promptly upon receipt and within required SLAs, maintaining ownership through delivery follow-up and resolution of open issues.
• Validate SKUs, quantities, pricing where applicable, inventory availability, retailer-specific routing requirements, and ship/delivery windows before orders move forward.

Order Monitoring & Issue Identification

• Review open orders daily, track outstanding actions and deadlines, and proactively follow up to keep shipments and deliveries on track.
• Identify inventory shortages, system or EDI issues, and routing or shipping risks early.
• Identify and escalate risks early with confirmed facts, clear context, and a recommended path to resolution.

Communication & Follow-Up

• Keep Sales, Demand Planning, Accounting, Logistics, Warehouse and 3PL teams informed through proactive, accurate updates with clear next steps.
• Independently drive assigned order issues through resolution, including coordinating with the responsible teams and confirming follow-through.
• Maintain clear visibility into the status, next action, responsible contact and deadline for each assigned order; follow up without waiting for reminders.

Inventory & Allocation Support

• Track inventory levels to support strong fill rates.
• Flag discrepancies and risks to Demand Planning and Sales.
• Communicate potential backorders promptly.

Retail & Partner Coordination

• Ensure assigned orders comply with retailer routing, labeling, booking, delivery and documentation requirements.
• Coordinate directly with 3PL partners on order execution, exceptions and delivery follow-up, escalating material risks as appropriate.
• Support QVC/HSN (US & UK), international shipments and returns.

Data & Systems

• Keep data accurate across NetSuite, EDI systems and SKU/UPC catalogs.
• Keep send-out forms, trackers and SKU files up to date.

Process & Continuous Improvement

• Follow established SOPs, shipment holds and approval controls; seek authorization before releasing, cancelling or reallocating orders outside delegated authority.
• Proactively identify recurring issues, help investigate root causes and recommend practical process improvements.
• Support implementation and documentation of agreed workflow improvements to make order fulfillment more accurate, efficient and consistent.

QUALIFICATIONS

Required

• 2–4 years of relevant experience in order fulfillment, order management, customer operations or supply chain preferred; equivalent demonstrated experience considered.
• A strong eye for detail. You notice when a SKU, quantity or routing requirement isn’t right.
• Comfort managing a high volume of orders and shifting priorities in a fast-paced environment.
• Clear, confident communication, both written and verbal, with teams at every level.
• Strong working knowledge of Excel or Google Sheets, and comfort learning new systems quickly.
• Demonstrated ability to independently manage assigned orders end to end, anticipate issues and follow through without frequent reminders.
• Strong organization and time management, with the ability to meet daily deadlines and SLAs.

Preferred

• Bachelor’s degree in Supply Chain, Business, Operations or a related field, or equivalent experience.
• Experience with NetSuite and/or EDI systems.
• Familiarity with retailer routing guides and compliance requirements for partners such as Sephora, Ulta Beauty, Nordstrom or similar.
• Experience working with 3PL partners.
• Experience independently coordinating retailer POs across Sales, Logistics and third-party warehouses, including resolution of shipping or compliance exceptions.
• Exposure to QVC/HSN, international shipping or returns processing.
• A genuine interest in beauty, skincare or consumer products.