The Systems Operations Manager plays a key role in supporting the growth and day-to-day operations of The Lauren Ashtyn Collection. This position works across technology, systems, and business operations — including our ecommerce platform — to improve processes, enhance the customer experience, and help the company scale efficiently.

Description

Title: Systems Operations Manager

Location: Greer, South Carolina (In-Office)

Classification: Salary, Exempt

About The Company

The Lauren Ashtyn Collection is a hair topper, wig, and extension brand serving women navigating hair loss. We operate signature salons in Spartanburg and Charleston, a growing Shopify business, and a national pop-up salon tour that brings our stylists into cities across the country each year. Behind the scenes, our operation includes multi-location inventory, ecommerce fulfillment, salon operations, event logistics, customer support, and a growing team that relies on strong systems and processes to deliver an exceptional client experience.

Position Summary

The Systems Operations Manager plays a key role in supporting the growth and day-to-day operations of The Lauren Ashtyn Collection. This position works across technology, systems, and business operations — including our ecommerce platform — to improve processes, enhance the customer experience, and help the company scale efficiently.

The Opportunity

The Systems Operations Manager serves as the internal owner of the technology and operational systems that support The Lauren Ashtyn Collection's business — including our salons, touring pop-up events, customer support, and ecommerce operations. This role is responsible for optimizing ClickUp, Gorgias, Shopify, and other core platforms, improving reporting and visibility, reducing manual work through automation, and helping teams adopt scalable, efficient processes.

As part of that scope, this person also supports our ecommerce platform and helps us use data to improve the online customer experience over time — but the role spans the whole operation, not just the online store.

This role is ideal for someone who is an inherent problem solver and go-getter — someone who enjoys figuring things out independently, builds structure where it doesn't yet exist, and can partner with leaders across the company to improve efficiency and support growth.

The role carries no direct reports, but success depends on strong people skills to earn buy-in and drive adoption across teams. Sound independent judgment is essential in order to keep operations moving during periods when the COO is out of office.

Key Responsibilities

Systems & Automation

• Serve as administrator and owner of ClickUp, Gorgias, Shopify, and other key business platforms
• Identify automation opportunities that reduce manual work and improve accuracy
• Build and maintain integrations and workflows across systems
• Lead technology implementations, upgrades, and process improvements

Business Operations & Project Execution

• Manage and improve multi-location inventory workflows across salons, corporate operations, and events
• Manage operational and technology-related projects from planning through execution
• Track progress, priorities, risks, and dependencies across initiatives
• Partner with leadership to improve visibility, accountability, and operational effectiveness

Ecommerce & Platform Support

• Own Shopify store operations, including product data, inventory structure, pricing, and reporting
• Support website improvements, customer experience enhancements, and reporting visibility
• Help monitor site performance and support occasional testing efforts to improve the online customer experience

Process Improvement & Documentation

• Develop SOPs, system documentation, and training materials
• Establish data standards and operational best practices
• Identify inefficiencies and recommend scalable solutions
• Support training and adoption of new systems and workflows

What Success Looks Like

Success in this role is measured by the effectiveness of the systems and processes supporting the business. The right person will help reduce manual work, increase visibility into key operational metrics, improve process consistency, and create scalable workflows that support continued growth across the business — including salon operations, ecommerce, and customer experience

Compensation & Logistics

• Salary: $60,000-$80,000 based on experience.
• Benefits: PTO, health insurance, 401k, performance bonus opportunity.
• This role is based in Greer, SC, with in-office expectations during the first 90 days and hybrid flexibility thereafter. Occasional travel to Charleston and company events is required.

Qualifications

Required

• 3-6 years of experience in business systems, operations, technical operations, or a similar role
• Experience managing platforms such as ClickUp, Asana, Monday, Notion, or similar systems
• Experience building automations, integrations, or workflow improvements
• Strong written communication, organizational, and project management skills
• Ability to work independently in a fast-paced environment, balanced with strong interpersonal skills and the ability to build trust and collaborate effectively across teams

Preferred

• Hands-on Shopify or other ecommerce platform administration experience
• Experience with Gorgias, Zendesk, or similar support platforms
• Experience with Zapier, Make, n8n, APIs, or related automation tools
• Comfort with web/ecommerce analytics (e.g., Google Analytics/GA4) and interest in conversion optimization
• Beauty, retail, ecommerce, or multi-location business experience