CRI runs multi-day in-person certification courses in Denver that combine classroom lecture, hands-on labs with live "Dog Professors," and full hospitality service for students and traveling instructors. The On-Site Operations and Course Coordinator owns the end-to-end physical experience of those courses — facility readiness, dog logistics, instructor and student support, catering, and post-course reset — as well as managing the local Dog Professor program between courses. This person is the daily face of CRI at headquarters and the partner-on-the-ground to the Director of Clinical Education, the instructors, and the remote administrative team.

Schedule and location

This is a full-time, on-site role based at our Denver headquarters.

During course weeks (20+ per year), the position requires an extended "event-style" schedule, typically 6:30 AM to 6:30 PM for 3–4 consecutive days, including occasional evening flexibility for late dog pickups.

Outside of course weeks, you will transition to a standard schedule focused on strategic preparation, facility maintenance, Dog Professor recruitment, and inventory management.

Core responsibilities:Pre-Course Curriculum Administration

• Organize precourse content for each upcoming course with the Director of Education — confirm videos, document updates, and inperson PDFs are in place
• Track each student's precourse video progress; remind students who are behind
• Qualitycheck each course's precourse curriculum before it is sent to students

Registration and Student-Onboarding Admin

• Verify each registering student's eligibility for the course they have selected
• Tag and note each student's account so the correct automation sequence fires
• Create and send registration invoices
• Trigger class email automations on the days they need to send
• Coordinate with the team on payment followup for unpaid registrations
• Daily Facility Readiness: Execute the 6:30 AM opening protocol, including building systems (lighting/climate control) and environment preparation for the lecture room, labs, and common areas
• Hospitality Management: Coordinate the seamless setup, replenishment, and breakdown of all break and lunch stations to ensure a highquality student experience
• Inventory Oversight: Maintain a proactive inventory of the coffee bar and snacks, conducting midcourse supply runs as needed to prevent service gaps
• Sanitation Excellence: Perform regular spotchecks and restocking restrooms and hightraffic areas throughout the day to uphold professional standards
• Floor and Lab Maintenance: Manage floor cleanliness (vacuuming/mopping) across all training areas and provide immediate mitigation for spills or debris during specialized lab sessions
• Student Preparedness: Organize and audit all student materials and desk setups prior to the start of each daily session to ensure dayone readiness
• Comprehensive Reset: Finalize the endofday cleaning and facility reset to maintain operational standards for the following morning

Dog Professor program — local management

• Lead Enrollment: Manage the signup process to ensure optimal dog counts for 20+ courses per year
• Network Recruitment: Grow the local Dog Professor database through active outreach, screening, and onboarding
• Health Tracking: Own the Rabies vaccination database to ensure total compliance with facility safety standards
• Logistics Coordination: Orchestrate dropoff and pickup schedules for owners to ensure zero operational delays
• Animal Handling: Oversee the safe movement and care of dogs throughout the 6:30 AM 6:30 PM course days
• Instructor Assistance: Partner with educators to provide the right dogs for specific lab demonstrations
• Sanitation: Maintain a clean and professional environment in the Dog Professor boarding and lab areas

Instructor logistics and support

• Instructor Advocacy and Liaison: Act as the primary onsite contact for faculty, facilitating the morning instructor briefing and providing continuous support for all operational needs throughout the day
• Lab Execution and Logistics: Direct the flow of rotating and handson labs by managing precise timekeeping, room transitions, and the efficient movement of dogs and instructional materials
• Logistics Coordination: Orchestrate all local ground transportation and shuttle requirements to ensure seamless arrivals and departures for stakeholders

Catering and food service

• Vendor Relations and Logistics: Proactively confirm all catering engagements prior to each course, verifying dates, menu accuracy, and arrival windows to ensure zero service interruptions
• Catering Management: Direct the intake and setup of all food service providers, acting as the primary onsite lead for vendor logistics
• Lunch and Learn Coordination: Strategically manage food service timing for Lunch and Learn sessions, including professional presentation, leftover management, and efficient postmeal breakdown
• Proactive Procurement: Manage the full lifecycle of hospitality inventory, including the purchase and replenishment of snacks, coffee, water, and essential cleaning/serving supplies

Student experience on-site

• Student Onboarding and Orientation: Act as the primary point of contact for incoming students, conducting comprehensive facility tours to ensure full navigational confidence and comfort within the learning environment
• Be available throughout the course as the onsite point of contact for student questions, requests, and any onthefly needs
• Hand out Lunch and Learn materials and preset student desks with daily materials
• Manage inclass product orders: collect order forms, generate invoices, package items, take payments, and deliver products to students during breaks
• Distribute and collect the student "interest list" sheet during announcements

Course-week setup, equipment and teardown

• Precourse: confirm every lab room has the equipment needed for that specific class; lay out name plates, name tags, lab manuals, and desk materials
• During course: clean canikens (anatomical models) when classes use them, stage them for instructors, and return them to storage
• Postcourse: (final afternoon): clean each lab room and the lecture hall, take out all trash, collect name tags, wipe down name plates, and reuse tags for returning Module 2 students
• Reset and prep the facility for the next course on the calendar
• Receive, prepare, and clean up canine cadavers for select courses requiring handson anatomy and injection labs

Internship Program Administration

• Manage endtoend administration of CRI's internship program; serve as primary point of contact for interns, mentors, and program's clinical lead
• Maintain the internship tracker
• Review and approve new internshipsite applications
• Follow up with students who have not started their internship

Ongoing facility and headquarters support

• Manage daytoday facility upkeep between courses (cleaning, laundry, restocking)
• Receive deliveries, manage inventory of teaching supplies, and flag what needs reordering
• Partner with the remote team on anything that requires a physical hand at HQ

Sponsorship Coordination

• Update CRI's Lunch and Learn sponsorship tracker throughout the sponsorship lifecycle
• Communicate with confirmed sponsors before each course regarding handouts arrival, materials, and onsite logistics
• Receive sponsor materials at the side door; lead inclass Lunch and Learn sponsor table setup; handle sponsor introductions during class

Course Content and Materials Prep

• Build the upcomingcourse spreadsheets used to run each class
• Coordinate printing of lab manuals and schedules so materials arrive on time
• Print and prepare student name tags locally
• Collaborate with Paw Prosper Marketing, HubSpot Admin, and other teams on CRI content needs

Required qualifications

• Customer service, hospitality, events, or veterinary/clinic operations background (2+ years preferred)
• Fully comfortable handling and walking dogs of all sizes; calm and confident around unfamiliar dogs in a clinical setting
• Physically able to be on their feet for 10+ hour course days, lift up to 50 lbs. (catering supplies, equipment), and perform light cleaning (vacuuming, mopping, laundry)
• Strong organization, time management, and ability to juggle parallel tasks (a lab is happening, a caterer is arriving, a dog needs walking, an instructor needs a binder)
• Reliable, punctual, and comfortable with nonstandard hours during course weeks (early starts, late pickups)
• Working proficiency with email, Google/Microsoft suite, and basic spreadsheets; able to learn Keap, Formsite, Thinkific, and similar tools as needed
• Clean driving record and access to a vehicle for supply runs and occasional errands
• Professional, warm presence with adult students and credentialed instructors
• Available to work weekend shifts

Preferred qualifications

• Background in veterinary medicine, animal sciences, dog training, or canine rehabilitation (helpful for Dog Professor handling and program credibility, not required)
• Prior experience coordinating multiday events, conferences, or continuingeducation courses
• Experience booking travel and managing vendor relationships (caterers, print shops, hotels)