Facelove is a fast-growing e-commerce beauty brand serving thousands of customers worldwide every day. Our mission is to help people preserve and enhance their natural beauty through innovative products and meaningful brand experiences.

We are looking for a dedicated and detail-oriented Logistics Associate to support our growing e-commerce operations. The ideal candidate has experience in e-commerce customer support, strong communication skills, and is comfortable handling shipping address issues using online tools and platforms.

Please only apply if you have experience in e-commerce customer support.

Responsibilities

• Review orders flagged with shipping address issues
• Contact customers primarily via email to verify or correct shipping addresses
• Follow up with customers to obtain missing or updated address information
• Update shipping addresses in Shopify when necessary
• Ensure flagged orders are resolved promptly
• Manage assigned tickets using Zendesk or similar tools
• Coordinate with the team through Slack and other communication platforms
• Assist with other order-related concerns when necessary

Requirements

• Excellent written communication skills (required)
• Proven experience answering customer emails (required)
• Hands-on experience with Zendesk or similar email support tools (required)
• Experience using Shopify (required)
• Background in e-commerce customer support (required)
• Strong attention to detail, especially when handling shipping information
• Familiarity with Slack or similar communication platforms
• Highly organized, responsive, and detail-oriented
• Able to work independently and manage time effectively
• Must be available consistently, 7 days a week (flexible scheduling may apply)

What’s in it for you?

• Competitive salary
• On-time and reliable payments
• Opportunity to work with a fast-growing global e-commerce brand

Employment Type: Seasonal

Salary: 6USD / hr