Key Account Manager - Quick Commerce and E-commerceMumbai, India (On-site) ∙ Full-time

Key Account Manager - Quick Commerce and E-commerce

On-siteMumbai, IndiaFull-timePosted 7 days ago

About the role

We need someone to own growth on Blinkit, Swiggy Instamart, Zepto and the platforms that come next, and to support our e-commerce marketplaces. You’ll grow sales, availability and visibility, and build strong ties with each platform’s category team.

What you’ll do

  • Platforms: be the main contact for category managers and buyers; run regular business reviews; secure priority placements, promo slots and seller tier upgrades.
  • Growth plan: set city-wise and platform-wise targets with daily run rates; plan for sale events and festive peaks; expand into new cities and dark stores.
  • New launches: take new SKUs and trial formats (vials, minis) from seeding to scale, with listings, content and launch support ready on day one.
  • Availability: track POs, fill rates and stock-outs by city and dark store; work with warehouse and supply chain so stock matches demand.
  • Visibility: run on-platform ads with a focus on city-level ROAS and share of search; keep every listing strong on content, ratings, search ranking and price display.
  • Promotions and payments: execute platform promotions within agreed budgets and track their return; follow up on claims, credit notes and settlements with platform teams.
  • Teamwork: align with marketing on campaigns and creatives, and with finance on reconciliations.
  • Insights: maintain dashboards for sales, DRR, availability and ad spend; track competitors and category, trends; give leadership clear recommendations.

How success is measured

  • Net sales vs plan, by platform and city
  • On-shelf availability (OSA) and fill rate
  • Active cities and dark stores
  • ROAS, share of search and listing health
  • Seller tier progress and speed of issue resolution

What you bring

  • 3–6 years managing quick commerce or marketplace accounts, on the brand or agency side, with hands-on
  • Blinkit, Instamart or Zepto experience
  • Solid grasp of dark store mechanics, PO flows, DRR planning, platform ads and promo mechanics
  • Strong Excel or Google Sheets skills and comfort with data
  • Sharp negotiation and cross-functional communication
  • Ownership mindset and comfort with fast-changing priorities
  • Good to have: D2C beauty or fragrance experience; exposure to Amazon, Nykaa or Flipkart

Secret Alchemist began as an aromatherapy-led brand, dedicated to the mindful use of botanicals. Over time, we evolved into perfumery, bringing the same intention and purity to fragrance. We are shaping a new era of clean scents - crafted without parabens, phthalates, and other harmful additives. With a legacy spanning over 35 years, we bring a modern perspective to time-tested ingredients, creating fragrances that are pure, balanced, and designed to enhance both beauty and well-being.

SectorBeauty & Personal Care
HeadquartersMumbai, India
Employees30
Founded2022
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