Responsibilities

• Responsible to build positive interaction with customers via live chat with excellent clear and concise communication skills.
• Assist customer’s needs with product selection, order placement, order replacement, returns, cancellation, shipping, return or refund and issues resolutions.
• Coordinating customers concerns to all the department such product team, e-commerce operation, finance, etc
• Follow up negative reviews, OOS issue, etc

Requirements

• Fresh Graduate of any Bachelor’s degree
• Have experience in customer service will be advantage
• Strong customer service skills and communication skills
• Ability to work well in a fast-paced, collaborative environment
• Internet Savvy
• Flexible and Fast Learner
• Outgoing and Persuading Personality
• Familiar using shopee, Tokopedia, TiktokShop, Lazada, etc