<p class="MsoNormal"><strong><span style="font-family: 'Times New Roman',serif;">Vida Shoes International, Inc. &ndash; New York, NY</span></strong><span style="font-family: 'Times New Roman',serif;"><br><strong>Full-Time | On-Site</strong></span></p><p class="MsoNormal"><span style="font-family: 'Times New Roman',serif;">Since 1973, Vida Shoes International, Inc. has been committed to becoming a global leader in the footwear industry. We specialize in designing, producing, and marketing quality branded footwear through our extensive global resources and industry expertise. Our success is built on decades of experience developing and managing successful brands and products across the footwear and fashion industries.</span></p><p class="MsoNormal"><span style="font-family: 'Times New Roman',serif;">We are seeking a motivated, detail-oriented, and customer-focused <strong>Customer Service Representative</strong> to join our team in New York City, supporting our Kids Brand. This individual will play an important role in managing customer inquiries, processing orders, and ensuring a positive customer experience across our direct-to-consumer (DTC) and wholesale channels.</span></p><p class="MsoNormal"><span style="font-family: 'Times New Roman',serif;"><strong>Compensation</strong>: $60k-$67k </span></p><p class="MsoNormal"><strong><span style="font-family: 'Times New Roman',serif;">Key Responsibilities</span></strong></p><ul style="margin-top: 0in;" type="disc"><li class="MsoNormal" style="mso-list: l0 level1 lfo1; tab-stops: list .5in;"><span style="font-family: 'Times New Roman',serif;">Provide exceptional customer service by maintaining a positive, professional, and solutions-oriented approach in all customer interactions.</span></li><li class="MsoNormal" style="mso-list: l0 level1 lfo1; tab-stops: list .5in;"><span style="font-family: 'Times New Roman',serif;">Respond promptly to customer inquiries via phone, email, and other communication channels.</span></li><li class="MsoNormal" style="mso-list: l0 level1 lfo1; tab-stops: list .5in;"><span style="font-family: 'Times New Roman',serif;">Address customer questions, concerns, and complaints, resolving issues efficiently and professionally.</span></li><li class="MsoNormal" style="mso-list: l0 level1 lfo1; tab-stops: list .5in;"><span style="font-family: 'Times New Roman',serif;">Process customer orders, returns, exchanges, and other requests accurately and in a timely manner.</span></li><li class="MsoNormal" style="mso-list: l0 level1 lfo1; tab-stops: list .5in;"><span style="font-family: 'Times New Roman',serif;">Maintain a strong understanding of the brand&rsquo;s products, sizing, availability, and policies to assist customers effectively.</span></li><li class="MsoNormal" style="mso-list: l0 level1 lfo1; tab-stops: list .5in;"><span style="font-family: 'Times New Roman',serif;">Monitor order status, shipping updates, and delivery issues, coordinating with internal teams as needed.</span></li><li class="MsoNormal" style="mso-list: l0 level1 lfo1; tab-stops: list .5in;"><span style="font-family: 'Times New Roman',serif;">Maintain accurate records of customer interactions, transactions, inquiries, and resolutions.</span></li><li class="MsoNormal" style="mso-list: l0 level1 lfo1; tab-stops: list .5in;"><span style="font-family: 'Times New Roman',serif;">Collaborate with sales, operations, warehouse, credit and other internal departments to ensure seamless order fulfillment and customer satisfaction.</span></li><li class="MsoNormal" style="mso-list: l0 level1 lfo1; tab-stops: list .5in;"><span style="font-family: 'Times New Roman',serif;">Identify recurring customer concerns and recommend improvements to customer service processes.</span></li><li class="MsoNormal" style="mso-list: l0 level1 lfo1; tab-stops: list .5in;"><span style="font-family: 'Times New Roman',serif;">Support the day-to-day customer service operations of the brand while ensuring a consistent and positive customer experience.</span></li></ul><p class="MsoNormal"><strong><span style="font-family: 'Times New Roman',serif;">Qualifications</span></strong></p><ul style="margin-top: 0in;" type="disc"><li class="MsoNormal" style="mso-list: l1 level1 lfo2; tab-stops: list .5in;"><span style="font-family: 'Times New Roman',serif;">Bachelor&rsquo;s degree preferred; candidates currently pursuing a degree will also be considered.</span></li><li class="MsoNormal" style="mso-list: l1 level1 lfo2; tab-stops: list .5in;"><span style="font-family: 'Times New Roman',serif;">1&ndash;3 years of experience in customer service, preferably within the footwear, apparel, fashion, or retail industry.</span></li><li class="MsoNormal" style="mso-list: l1 level1 lfo2; tab-stops: list .5in;"><span style="font-family: 'Times New Roman',serif;">Experience with direct-to-consumer (DTC) and/or wholesale customer service is a plus.</span></li><li class="MsoNormal" style="mso-list: l1 level1 lfo2; tab-stops: list .5in;"><span style="font-family: 'Times New Roman',serif;">Strong communication and interpersonal skills, with the ability to communicate professionally with customers over the phone and via email.</span></li><li class="MsoNormal" style="mso-list: l1 level1 lfo2; tab-stops: list .5in;"><span style="font-family: 'Times New Roman',serif;">Excellent organizational skills, attention to detail, and follow-up abilities.</span></li><li class="MsoNormal" style="mso-list: l1 level1 lfo2; tab-stops: list .5in;"><span style="font-family: 'Times New Roman',serif;">Strong problem-solving skills and the ability to manage multiple priorities in a fast-paced environment.</span></li><li class="MsoNormal" style="mso-list: l1 level1 lfo2; tab-stops: list .5in;"><span style="font-family: 'Times New Roman',serif;">Proficiency in Microsoft Excel and general computer applications; experience with order management or customer relationship management (CRM) systems is a plus.</span></li><li class="MsoNormal" style="mso-list: l1 level1 lfo2; tab-stops: list .5in;"><span style="font-family: 'Times New Roman',serif;">Ability to work independently while collaborating effectively with a team.</span></li><li class="MsoNormal" style="mso-list: l1 level1 lfo2; tab-stops: list .5in;"><span style="font-family: 'Times New Roman',serif;">A proactive, customer-focused attitude with a strong commitment to accuracy and customer satisfaction.</span></li></ul><p class="MsoNormal">#LI-ONSITE</p>