We're looking for a Customer Service wiz just like you to join our team for the festive season.

Customer service is integral to what we do everyday. Here at TWOOBS, the experience we provide our customers comes from the heart.

The guiding light in every interaction begins with out core value: kindness. We always go above and beyond for people, so our customers don't just like the brand, they love it.

This is a Christmas casual role running from September 2026 to March 2027, covering our peak trading period. It's a great way to get a foot in the door with a growing, values-led brand.

The details

Hours: 15 hours min per week (available Mondays and Wednesdays)

Pay: $34.76 per hour (General Retail Industry Award - MA000004)

Location: Hybrid, based from our Richmond office (Melbourne)

Here's a bit about what you'll do

• Answering general customer service questions, tracking orders and assisting with product, postage and return queries
• Supporting our Customer Service Specialist and Operations Manager, especially through the holiday rush
• Quickly and accurately identify customer needs to provide a suitable resolution and an exceptional experience
• Communicating with customers on social media platforms including Instagram and Facebook
• Responding to customers using language and tone that's true to the TWOOBS brand (so lots of fun!)
• Going above and beyond for our customers, which sometimes means hand delivering orders or running errands to make their experience unforgettable

What your skill set looks like

• Excellent written and verbal communication
• High attention to detail and strong organisational skills
• A knack for turning a tricky situation (like a delayed order) into a moment that makes someone smile
• Comfortable managing a busy workload, especially during a high-volume period
• A positive attitude and playful personality
• Interest in sustainable fashion and the TWOOBS values
• Preferred but not essential: experience using Shopify/Gorgias or similar

We're a small, mainly Melbourne-based team with an office in Richmond. This is a hybrid role - applicants will need their own laptop and internet access. We come together in the office a couple of times a week to collaborate, usually with at least one dog joining us.

If you believe you have what it takes to take on TWOOBS this Christmas, submit your CV and a short video (2 mins max) on why this role has to be yours.

Due by 5pm Friday 28 August, 2026.

Send to: [email protected]

Women, non-binary, BIPOC, and people of diverse age, abilities and backgrounds are strongly encouraged to apply.