ABOUT THE ROLE

As the voice and face of our company, our office-based Customer Support team is the primary point of contact for customers, field staff, suppliers, and visitors alike. From handling incoming inquiries and arranging field support to keeping day-to-day administrative operations running smoothly, this team keeps our business connected and moving forward.

We are looking for a new Customer Support Administrator to fill a role with two key focuses:

Nurture Supreme® Relationships: Delivering outstanding, warm, and responsive support to our customers.

Financial & Operations Support: Managing accounts receivable and day-to-day administration for our NZ customers with accuracy and care.

Here is what your day-to-day will look like:

• Relationship & Customer Care: Greet customers warmly (in person and on the phone). Take ownership of customer queries, provide product advice, and follow up promptly to make sure every interaction feels special.
• Order & Logistics Management: Receive and enter customer orders accurately and swiftly. Liaise with couriers and our fulfilment team on delivery updates, proactively solving hiccups and keeping customers informed.
• Technical & Training Support: Promptly log machinery troubleshooting requests with full detail, and route espresso training or new business opportunities directly to the right team members.
• Accounts Receivable: Set up direct debits, run weekly invoicing and monthly statements, accurately apply daily payments, and respond to account queries with ease.
• Office & Systems Admin: Keep our databases up to date, support field staff with quick information, and take ownership of general office flow - from supply orders to stocktakes and keeping our workspace welcoming and organised.

ABOUT THE PERSON

To thrive in this role, you'll need exceptional people skills and a genuine love for human connection. Many of our customers operate in fast-paced, high-pressure environments. You'll bring a calm, empathetic, and solutions-focused mindset that gives them complete confidence we're on their team.

We're looking for someone who knows how to Take Coffee Seriously, but Not Too Seriously - bringing passion, technical curiosity, and warmth without the pretension.

Key qualities and capabilities include

• Courageous, Curious & Creative: You are a proactive problem solver who isn't afraid to dive into technical troubleshooting, learn new systems, or find creative solutions for a customer.
• High Attention to Detail: Great memory and precision when handling customer preferences, varied product ranges, and financial allocations.
• Industry Savvy: A background in hospitality or specialty coffee (including brewing methods and equipment) is a major plus!
• Tech-Adept: Strong computer skills, with bonus points for experience in Microsoft Business Central, Salesforce, Upstock, or Google Workspace.
• Communication & Adaptability: Excellent written and verbal communication. You can read the room, adapt in the moment, and keep things structured and tidy.

What We Offer

• A staff coffee allowance and team discounts
• Paid time off for volunteering
• A vibrant and supportive team culture
• Opportunities for growth within the Coffee Supreme network
• A role at the heart of New Zealand's specialty coffee community

Coffee Supreme is a certified B Corp, and an equal opportunities employer. No person will be denied employment on the basis of race, age, sex, or religion.

HOW TO APPLY

Hit apply now and send us your CV along with an email telling us why you'd be perfect for this role (or email directly to [email protected]).

A full job description is available upon request.