As the Coordinator, Strategic Accounts, you are a key link between Sales, Contracts, and Customer Service. You have deep experience in customer-related pricing, item setup, order management, and EDI processes, a strong understanding of the customer purchase order process and a proven track record of customer partnership and collaboration. This role is critical to maintaining smooth operations and exceptional customer experience.

What You’ll Do

Item MSRP Pricing & System Accuracy

• Ensure all the item level MSRP pricing required for each customer is accurately added and maintained in Syteline.
• Verify that customer-specific item pricing aligns with approved contracts or quotes.
• Regularly review and audit item/MSRP pricing to catch discrepancies early.

Customer Contract Integration

• Provide accurate customer-specific item information to EDI Compliance Leader for inclusion in customer contracts in Syteline.
• Confirm that contract updates are reflected correctly before new orders are processed.
• Maintain a clear record of pricing changes or contract revisions communicated to EDI Compliance Leader.

Catalogue & Item Management

• Add all required items to catalogues for accounts that require item upload.
• Ensure item descriptions, pricing, and customer SKUs are up to date in the catalogue.
• Collaborate with Product and IT teams when new items or attributes are added.

EDI Order Management (SPS / Curio Systems)

• Confirm that all EDI orders from SPS are successfully received and visible in Curio.
• Monitor and resolve import errors frequently for assigned accounts.
• Troubleshoot any missing or rejected orders and coordinate with EDI Compliance Leader when needed.
• Acknowledge all EDI orders in SPS — accepting or rejecting them as required, with clear documentation for each action.

Pricing Corrections & Customer Communication

• Review all orders for pricing accuracy prior to processing.
• If discrepancies are found, contact the customer promptly for clarification or order revision.
• Maintain professional communication to ensure revisions are approved and documented.
• Update internal records and notify the Customer Service or Accounting teams if pricing issues impact billing.

Chargeback & Dispute Tracking

• Keep a detailed log of all chargebacks and disputes, including dates, reason codes, resolution status, and communication notes.
• Provide Compliance Leader with any EDI related chargeback so can pursue the issue.
• Work with operations to resolve any operational chargebacks.
• Work with Accounting and Sales to address and resolve disputes efficiently.
• Report recurring issues to management to help identify and prevent root causes.

Performance Expectations

• Maintain 100% accuracy in pricing and item setup.
• Ensure all EDI orders are processed and acknowledged within 1 week.
• Zero unaddressed import errors at end of week.
• Maintain updated chargeback log reviewed monthly with management.
• Uphold company values of accuracy, accountability, and proactive communication.

Tools & Systems Used

• Syteline ERP
• SPS Commerce (EDI platform)
• Curio (Order management)

Collaboration Points

• Sales Team: for new item setups, customer pricing approvals.
• Contracts (EDI Compliance Leader): for adding items and pricing to contracts.
• IT/EDI Team (EDI Compliance Leader): for troubleshooting import or system errors.
• Accounting-: for chargebacks, disputes, and credit resolution.
• EDI Compliance Leader- EDI Related Chargebacks
• Operations- Operational/Shipping chargebacks.

As a Curio Team Member

• You exemplify CURiO Cornerstones and strive for personal leadership in your role.
• You collaborate across teams and maintain a positive, respectful, and cooperative workplace environment.
• You take ownership of your professional development by seeking learning opportunities and staying current in your field.
• You manage your time effectively and work with others to contribute to team and company goals.
• You follow all safety guidelines, report concerns promptly, and maintain a clean, safe, and organized workspace.
• You understand that success in your role could include occasional extended work hours as necessary to meet seasonal deadlines and that periodically, you may be asked to perform other duties not included in your role description.

What You Bring

Qualifications

• 3+ years of experience in a sales support role
• Demonstrated success in working in an EDI environment.
• Strong skills in organization and the ability to prioritize multiple tasks and ensure on-time completion in a fast-paced environment
• Excellent communication and relationship-building skills.
• Proficient in Microsoft Office Suite.

Preferred

• Bachelor’s degree in business, marketing, or a related field.
• Experience with home fragrance, beauty, or lifestyle categories.

Core Competencies

• Strong and professional communication and correspondence skills.
• Ability to effectively handle difficult people through de-escalation techniques.
• Ability to handle difficult and stressful situations with professional composure.
• Ability to listen and interpret from customer conversations.
• Skill in giving full attention to what other people are saying, taking time to understand the points being made and asking questions as appropriate.
• Ability to problem-solve a variety of situations.
• Strong attention to detail with ability to organize and prioritize multiple tasks and ensure on-time completion in a fast-paced environment.
• Ability to flourish in a team-oriented environment.
• Ability to process, maintain and protect company confidential/proprietary information.

Additional Information

• Travel Requirement: up to 5%
• Work Environment: General office or home office environment
• Physical Requirements:
• Occasionally required to lift and/or move items weighing 10 – 15 pounds.
• When in a facility, occasional exposure to dusty and fragrant conditions

Health & Welfare Benefits

• Eligibility begins on the first day of the month following 30 days of employment unless noted otherwise:
• Medical, Dental, Disability Insurance (cost shared)
• Life/ AD&D Insurance (employer paid)
• Additional voluntary benefit offerings (employee paid): Vision, Accident, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Voluntary Term Life Insurance, AD&D
• 401(k) – After 6 months of employment on next quarterly entry date

Why Join CURiO

At CURiO, we craft beautiful experiences for the home and body through our fragrance and personal care brands. We’re committed to creating a collaborative, inclusive workplace where talent can thrive and grow. You’ll be part of a passionate team driving meaningful work — with the agility of a growth company and the heart of a purpose-driven brand.

Equal Opportunity Employer

Curio is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to building an inclusive environment for all employees.