Experience: 1-2 years (Social media or community management preferred)

Location: Sector 54, Gurugram

Type: Full-time, In-office (5 days/week)

About NUUK

Appliances don't have to be boring. For too long, they stood still while people and homes evolved. NUUK exists to challenge that.

We are a team of engineers, designers, and operators building from first principles - creating products that are thoughtful, functional, and built to last. But behind every growing business is a finance function that ensures cash moves efficiently, risks are managed, and operations run seamlessly. That's where this role comes in.

Find out more about us here: https://nuuk.in/

Follow our journey: https://www.instagram.com/mynuuk/

What is this role about?

This role is for someone who genuinely enjoys talking to people online - not as a script-follower, but as a real human who represents a brand they believe in. You'll manage NUUK's WhatsApp community, handle social media ORM, and make sure every person who interacts with NUUK digitally feels heard, valued, and a little bit delighted.

Community isn't a support function at NUUK.

It's how we build loyalty before loyalty programmes exist.

What will you do?

Community Management - NUUK Build Room

• Day-to-day management of the NUUK Build Room WhatsApp community - keeping it active, engaged, and on-brand
• Plan and execute community moments - polls, drops, conversations, exclusive updates, and member spotlights
• Organise offline community events and experiences to deepen the relationship with our believers
• Work with the brand team to pipe relevant content, launches, and campaigns into the community in a way that feels organic, not promotional
• Track community health - engagement, growth, and sentiment - and share regular learnings

Social Media ORM

• Monitor and respond to comments, DMs, and mentions across NUUK's social channels - Instagram, YouTube, and beyond
• Represent the NUUK brand voice in every interaction - warm, sharp, and never robotic
• Flag recurring feedback, complaints, or trends to the brand and product teams
• Coordinate with the customer care team on issues that need escalation.

Who we're looking for

• People-First: You genuinely enjoy interacting with people online — and it shows in how you write
• Brand-Voiced: You can write in NUUK's tone instinctively — confident, warm, a little witty
• Organised & Responsive: Community and ORM move fast — you stay on top of it without burning out
• Culturally Aware: You know what's happening on the internet and how to use it to make community interactions feel timely and relevant
• A Keen Observer: You notice patterns in what people say, and you know how to turn that into useful insight for the team

Why join NUUK?

• High ownership from Day 1
• Exposure across teams and functions
• Fast learning curve in a scaling startup
• Opportunity to grow into a strategic role over time
• Work with a team that builds, not just talks
• Unlimited coffee, great snacks, a vibrant workspace and a team that values design, speed, creativity and thoughtful execution

NUUK is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.