This is a senior member of the team who demonstrates a high level of client service, personal sales, professionalism, and product expertise. The Client Service Professional is responsible for assisting the management team with daily maintenance and appearance of interior and exterior areas of the store as well as aspects of daily administrative operations. When required, the Client Service Professional aids the team with general supervisory responsibilities including sales coaching, recognition, delegation and motivation. Thursday, Friday, and weekend availability is preferred.

Compensation is based on position responsibilities, relevant experience, job-related skills, location, and performance. This role is also eligible for sales incentive earnings in addition to base pay. Employee perks can include a comprehensive benefits package, generous discounts, a Friends & Family discount program, a fitness allowance, contests, and the opportunity to work in a dynamic, growth-focused environment.

Key Responsibilites

• Demonstrate excellent clientele building skills consisting of promptly greeting, building trust, carefully listening, competently communicating, properly fitting, expert product knowledge and sales ability
• Develop, maintain, and grow a personal repeat client base
• Actively work to reach both individual and store sales goals
• Monitor sales performance against store goals to ensure progress is being made and action is taken as necessary
• Support online order processing to ensure smooth client experience
• Maintain and execute visual merchandising standards and aid in seasonal flips
• Stay up to date on all product knowledge, company information, promotions, and campaigns
• Perform store operational duties such as cleaning, stocking shelves, shipping and receiving
• Mentor Client Service Associates through training, collaboration, and positive leadership
• Oversee daily administrative tasks like cash counts and opening and closing duties
• Supervise the store and lead the team when no manager is on duty
• Act as an ambassador, bringing positive recognition to the gravitypope brand
• 50 lbs

The ideal candidate would possess the following qualifications:

• Proven track record of building strong client relationships that translate to sales
• 3+ years experience in a retail environment preferred
• Previous leadership or management experience preferred
• Initiative to independently stay productive, organized, and goal-oriented
• Ability to communicate clearly, professionally, and effectively with clients and co-workers
• Strong relationship-building skills and ability to foster positive working relationships internally and externally
• Demonstrated professionalism, sound judgment, and ability to contribute positively to a collaborative team environment
• Capable of working independently and collaboratively to support team and organizational goals
• Proven ability to manage multiple priorities while maintaining a high standard of client service and attention to detail
• Ability to work cooperatively with others to resolve problems, support teamwork, and contribute to effective decision-making
• Demonstrated professionalism, ethical conduct, and alignment with the values and standards of gravitypope