Job Overview

We're looking for a passionate, people-first Beauty Advisor to join the team at janeiredale.com. Based at our global headquarters in Great Barrington, this full-time, on-site role combines personalized beauty expertise with hands-on order fulfillment.

You'll connect with customers across phone, chat, email, and virtual consultations—offering thoughtful guidance, expert product recommendations, and an exceptional customer experience from start to finish. You'll also play a key role behind the scenes, ensuring orders are picked, packed, and shipped with care and precision.

If you love makeup, skincare, and making people feel confident and cared for, we'd love to meet you.

Key Responsibilities

• Deliver friendly, responsive, and solution-oriented customer support
• Provide expert guidance on product selection, color matching, and application techniques
• Serve as a knowledgeable brand ambassador across our full skincare and makeup line
• Communicate clearly and professionally via phone, chat, email, and video
• Build meaningful, lasting relationships with customers
• Resolve questions and concerns with empathy and efficiency
• Collaborate with teammates to support daily operations
• Assist with order fulfillment, including picking, packing, and shipping orders

Qualifications

• High School Diploma required; Associate's or Bachelor's degree preferred
• Experience in customer service, hospitality, retail, or beauty-related roles a plus
• Comfort using computers and digital communication tools
• A warm, positive, and engaging personality
• Ability to multitask and stay organized in a fast-paced environment
• Strong attention to detail and commitment to accuracy
• A genuine passion for makeup, skincare, and helping others look and feel their best

Iredale Cosmetics offers excellent benefits including medical, dental, vision, disability and 401K.

Perks of working at Jane Iredale

• Parental Leave: Up to 20 weeks of leave based upon your unique circumstance
• Employee Discount: 75% off retail on Jane Iredale products
• Summer Fridays: Enjoy early release on Fridays to take advantage of the Summer Sun & Fun
• Paid Holidays: Floating holidays too!
• Your Future: Robust 401(K) plan with a company match and free access to a one-on-one financial advisor
• Health & Wellbeing Benefits: Generous company contributions to health insurance, company paid Life & Short-Term disability insurance, extensive EAP services
• Hybrid Work Model: Balance work and life with options for some in-office days and some remote days for some roles
• Paid Time Off: Generous time off bank that includes vacation, personal and sick time

To apply, please submit your resume and cover letter to [email protected].