Job Positioning

Responsible for the day-to-day operations and continuous optimization of domestic outbound transportation in China, covering forward‑delivery routes from distribution centers (DCs) to company‑owned stores and e‑commerce customers, as well as the end‑to‑end reverse logistics process for returns from stores and customers. Under a direct‑operation model without distributors, the focus is on ensuring timely store replenishment, delivering a high‑quality e‑commerce fulfillment experience, and optimizing reverse‑logistics efficiency. Through refined carrier management, cost control, and system integration, we support service levels and operational efficiency as the business scales rapidly.

Core Responsibilities

1. Daily Transportation Operations and End-to-End Monitoring

• Real-time monitoring of the transportation flow for all domestic orders—from DCs to company-operated stores and e‑commerce customers—as well as reverse logistics for returns from stores or customers back to the DC, ensuring alignment between the daily shipping schedule and actual execution.
• Work closely with the DC operations team to coordinate outbound scheduling, loading priorities, and shipping windows, and handle shipment adjustments caused by inventory levels, wave assignments, or carrier capacity constraints.
• Daily monitor the status of goods in transit, proactively follow up on delays, anomalies, and discrepancies (shortages, incorrect items, damage), and drive closed-loop resolution; serve as the primary logistics liaison between stores and e‑commerce customer service, providing swift responses to inquiries and complaints.
• Ensure that shipping documents, proof-of‑delivery confirmations, exception reports, and other related files are complete and accurate, and remain consistent with the data in the OMS, WMS, and TMS systems.

2. Carrier Management and Cost Control

• Responsible for day-to-day operational coordination, performance management, and relationship maintenance with major domestic carriers (including express delivery, dedicated‑line services, and full‑truckload providers), and for convening regular business review meetings.
• Develop and monitor the carrier KPI scorecard (including on-time delivery rate, completeness rate, damage rate, complaint rate, response time, etc.) to drive performance improvement and implement an exit mechanism.
• Review carrier invoices, conduct cost reconciliation, pursue recovery of discrepancies, and close the reconciliation loop; prepare transportation cost analysis reports to identify high-cost areas.
• This route, exception costs, and optimization opportunities.
• While meeting in-store restocking and e‑commerce fulfillment time‑frame requirements, we continuously optimize transportation modes, routing, and loading efficiency to reduce per‑item and per‑store fulfillment costs.

3. Data-Driven Analysis and Continuous Improvement

• Regularly generate transportation & operation reports (daily, weekly, and monthly), covering key metrics such as OTIF, transit time performance, exception rates, cost trends, and return‑to‑inventory efficiency, and provide actionable insights and recommendations.
• Conduct an in-depth analysis of breakpoints and data inconsistencies within the system workflow (OMS–WMS–TMS), and drive process standardization and system optimization.
• For peak scenarios such as major promotions, seasonal transitions, and new store openings, we proactively engage in capacity planning and contingency planning to ensure service quality remains uncompromised. We lead or participate in small-scale improvement initiatives—such as route optimization, streamlining reverse‑logistics processes, and upgrading receipt‑confirmation mechanisms—and closely monitor their implementation and impact.

4. Cross Departmental Collaboration and Business Support

• Maintain close collaboration with teams such as retail operations, e‑commerce fulfillment, inventory planning, and finance to deliver transportation‑focused solutions that balance service levels and costs.
• Support the assessment and implementation of logistics impacts arising from business changes such as new store openings, channel expansion, and adjustments to return policies. When necessary, assist superiors in carrying out higher-level tasks, including carrier tendering, contract negotiations, and annual capacity planning.

Job Requirements

• Bachelor’s degree or above; candidates with a background in logistics, supply chain management, or transportation are preferred.
• 5–8 years of experience in logistics and supply chain, including at least 2 years of hands-on experience in domestic outbound transportation.
• Prior experience with a direct‑to‑consumer retail and e‑commerce model is preferred; a background in sportswear, fast-moving consumer goods, or e‑commerce is a plus.
• Familiar with mainstream domestic transportation modes and the carrier ecosystem, with strong capabilities in carrier management, invoice auditing, and cost analysis. Possesses a practical understanding of OMS, WMS, and TMS system workflows, able to quickly identify discrepancies between system processes and operational practices.
• Data‑sensitive, proficient in using Excel for multi‑dimensional analysis and reporting; possesses strong problem‑decomposition skills and the ability to drive cross‑functional initiatives.
• Results-oriented with strong stress tolerance, able to maintain execution and attention to detail in a rapidly evolving business environment; fluent in both Chinese and English.

Bonus points

• Has experience in domestic outbound logistics and in-store delivery for sports brands.
• Has led projects to establish carrier performance management systems, optimize routing, or improve reverse logistics.
• Has practical experience in balancing and implementing trade-offs between “store replenishment lead time vs. cost” and “e‑commerce last‑mile delivery experience

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law.