At OOFOS, our mission is to make people feel good through our proprietary OOfoam™ technology and innovative footbed design, company culture, and community initiatives. We prioritize empathy, inclusivity, and creativity, leaving a lasting sense of WOW! We are committed to providing exceptional experiences for both our customers and employees, fostering a trusted and inclusive environment. You’ll have the autonomy and flexibility to develop your career and contribute to our innovative products, that enable people to live life in ultimate comfort.

Key Responsibilities

Accounts Receivable & Cash Application

• Apply customer payments across Wholesale and International channels, primarily through the Paystand automated cash application platform
• Review remittance detail for payments Paystand is unable to auto-match, typically checks and lockbox payments, and manually apply them to the correct open invoices
• Maintain accurate AR records including timely aging updates, credit applications and resolution of discrepancies
• Research account balances and perform reconciliations to resolve outstanding issues
• Process customer returns and issue credit memos
• Assist with new account setup and periodic review of existing accounts

Collections & Relationship Management

• Contact customers regarding outstanding balances through phone and written correspondence
• Document all collection activity with clear, detailed notes to maintain account history
• Analyze weekly aging reports to prioritize past-due accounts, negotiate payment arrangements, and escalate accounts for third-party collections when necessary
• Support daily review of credit hold reports and release orders as appropriate

Dispute Resolution & Chargeback Management

• Identify and document customer chargebacks and payment discrepancies in collaboration with Sales, Account Services, and Warehouse team
• Gather and submit supporting documentation (proof of delivery, invoices, packing slips) to dispute short payments
• Navigate customer portals to manage chargeback claims
• Manage and update chargeback spreadsheet used for weekly team call

Customer Service & Process Improvement

• Respond promptly to inquiries from both internal teams and external customers
• Create and maintain standard operating procedures
• Serve as the liaison with Paystand (automated cash application platform), identifying deposit and processing discrepancies, managing support tickets, and driving timely resolution to minimize impact on cash application.
• Identify opportunities to strengthen internal controls and streamline processes
• Support the Accounting team during audits

Qualifications

• Minimum of 3 years of experience in high volume Accounts Receivable collections and cash applications.
• Must be comfortable making collection calls
• Possess a solid understanding of chargebacks and posting short payments due to deductions
• Experience with AR automation platforms such as Versapay, Paystand or Billtrust
• Strong business acumen as well as problem solving skills
• Well-organized, detail-oriented, ability to multi-task
• High standards of ethics and respect for confidentiality
• Ability to manage multiple priorities and juggle between daily, weekly and monthly demands
• Ability to effectively communicate orally and in written form with all levels of personnel
• Proficient with Microsoft Office Suite; experience with NetSuite is a plus

Leadership Behaviors

• Cultural fit is crucial – Strong desire to make people feel good and live our brand ethos is a must.
• Bring a positive, solutions-oriented mindset and contribute to a collaborative team environment.
• Demonstrates initiative, anticipates issues, and thrives in a dynamic, fast-moving environment.
• Proactive, collaborative, and eager to learn within a growing team.
• Use effective communication and listening skills.
• Ability to work well in a team environment under tight deadlines.

Job Type: Full Time – Non-Exempt, Hybrid based in Braintree, MA (Minimum 2 days onsite).

OOFOS is an Equal Opportunity Employer. We recruit, hire, train and promote without discrimination due to age, race, color, religion, sex, sexual orientation, national origin, citizenship, disability, military leave or veteran status, genetic information, or any other status protected by applicable federal, state or local law.